Vertical Manager, Software & SaaS
Sage
Vertical Manager, Software & SaaS
Job Description:
As our Vertical Manager in Sage Intacct’s Customer Success Department, every day, you will lead a team of Customer Account Managers (CAMs) primarily focused on our Software & SaaS vertical. You will work closely with the CAMs to achieve their renewal, upsell, and account management goals. The ideal candidate will bring industry expertise, sales management experience, and a solution-oriented mindset to drive the success of Account Managers and enhance customer satisfaction. You will be vital to Sage Intacct’s growth as a market leader in On-Demand Financial Management solutions.
To thrive in this role, you will build a cohesive team that reflects Sage Intacct’s customer-centric approach to account management. You will establish and maintain forecasts for renewals and add-ons, collaborate with Product Management and Marketing to develop vertical-specific strategies and support the VP of Customer Success in creating scalable communication plans.
***This is a hybrid environment that will report in either our San Jose, Austin, or Atlanta office***
Key Responsibilities:
𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Build and develop a successful and cohesive team.
• Act as an escalation point for critical accounts and ensure successful outcomes.
• Provide the VP with weekly forecast metrics on renewals and add-on opportunities.
• Manage customer calls to action and health scorecards, tracking progress.
• Participate in product demos and discovery sessions as needed by CAMs.
• Create and manage quarterly objectives for CAMs, supporting business analysis and growth.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
• Strong expertise in Sage Intacct and experience across multiple departments (Marketing, Support, Product Management, etc.).
• Experience engaging with C-level executives and building relationships.
• Excellent interpersonal skills with the ability to adapt to different situations and personalities.
• Strong communication skills, including hosting webinars or leading meetings.
• Minimum 7+ years of business experience and preferred experience managing a sales team.
Perks? We have plenty.
• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year starting 6 months after the hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.
What it’s like to work at Sage:
Careers homepage -https://www.sage.com/en-us/company/careers/
Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page -https://www.linkedin.com/company/sage-software
#LI-MB2
Function:
Sales
Country:
United States
Office Location:
Austin;Atlanta;San Jose
Work Place type:
Hybrid
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