General Summary:

Provides a short duration of intensive case management services to veteran families in need of permanent housing and who may have complex needs such as serious and persistent mental illness, history of substance abuse, history of incarceration, history of chronic homelessness, or history of un- or underemployment. Assist veteran families with making linkages to the community resources necessary to meet their individualized permanent housing needs including, but not limited to, mental health, medical, financial, educational, vocational, residential and social support services. Develops positive working relationships and routine communication with veterans, family members, the veteran administration including VHA (Veterans Health Administration) and VBA (Veteran Benefits Administration) and other referral sources, service providers, and community resources to facilitate service delivery. Monitors and documents consumer progress and outcomes.

Principal Responsibilities and Duties:

Acquires and demonstrates working knowledge of all policies and procedures as well as specific services provided through the SSVF (Supportive Services for Veteran Families) Program. Utilizes counseling and communication skills to engage veteran families and build positive working relationships. Conducts community-based outreach to identify and market services to eligible program participants. Screens potential program participants for eligibility. Gathers required eligibility documentation. Help provide linkages for consumers to entitlements and benefits for which they are eligible such as VBA, HUD/VASH, MA, SSI and/or SSDI, Section 8 Housing, Pharmacy Assistance, TANF, etc. Provides transportation and advocacy for consumers as needed. Maintains ethical and competent consumer relationships and safeguards confidentiality. Complies with HMIS training, data entry, and reporting requirements. Complies with all Veteran Administration reporting requirements. Other duties as assigned.

Knowledge, Skills, and Abilities Required:

Requires high school education (diploma or GED accepted). Bachelor’s degree preferred. Requires one year of related experience. Veterans are preferred. Good organizational skills and ability to multi-task. Good verbal and written communication skills. Ability to work evening and weekend. Basic computer skills to include knowledge of WORD. Valid Maryland driver’s license.  Must have a driving record with 3 or less points on it at the time of hire. Ability to maintain moderate to heavy physical activity within the community to include walking (including stairs), lifting (groceries, laundry, furniture, etc.), driving, and some outdoor activities.

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation Comprehensive medical, dental and vision benefits for benefit eligible positions 403b retirement match Generous paid-time-off for benefit eligible positions Complimentary Employee Assistance Program (EAP) Generous mileage reimbursement program

The pay range for this position is $18/hr minimum to $19.89/hr maximum.  Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.