Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®. If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Katonah Bedford Veterinary Hosital is a 24-hour emergency/multi-specialty/General Practice hospital in Katonah Bedford, NY. Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you! VCA Katonah Bedford Veterinary Center is seeking an ER Liaison to join our Team! VCA Katonah Bedford is a hybrid hospital! Board-certified doctors lead every department, and we offer multiple advanced diagnostic and treatment modalities such as CT. What is an ER liaison? An ER Liaison is the contact person who helps bridge the communication connection between the doctor and the client. The ER Liaison will work in tandem with the senior emergency doctor as needed to ensure that patients are seen in a timely manner as well as maintaining a direct line of communication between the owner and the doctor. The liaison will assure a smooth transition from phone call, through patient arrival, triage, treatment and discharge processes. Their duties will include keeping the owner informed during every step, as well as maintaining communications with the front desk, technicians, emergency doctors and primary veterinarian as needed. The liaison will triage incoming phone calls as needed and provide a point of contact for pet owners. They will also give owners progress reports, fill prescriptions and assist with owners visiting their pets. They will answer phone calls for emergency doctor if unavailable, and help relay information to pet owners calling for advice or about their hospitalized pets. They may return phone calls as instructed by emergency clinician after getting appropriate information. At VCA Katonah Bedford, you can be the ER Liaison you have always wanted to be! This is a great role for someone with strong communication skills looking for an opportunity to move their career forward in the veterinary field. We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! Whether you are an experienced Veterinary Technician looking for the next step in your career or a new graduate seeking mentorship, our team is ready to partner with you. Among the reasons to consider joining VCA are: • VCA hospitals are former private-practices that retain the spirit that made them successful • Access to the people and financial resources of a large veterinary community • Network of 4,500+ doctors, including more than 600 Specialists • Largest provider of Private Practice Internships and Residencies in the U.S. • WOOF University, offering abundant CE for Doctors and Technicians • Robust Clinical Studies program • Opportunities to give back through strong Shelter partnerships and VCA Charities VCA adds value to your compensation package with the following: • Competitive wage • Medical, Dental & Vision insurance • Opportunity to teach and mentor • 401(k) • Life and Long Term Disability insurance Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon! **Range from $17 - $22 / hour** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com