Veterinary Care Navigator   JOB SUMMARY  The Care Navigator is the critical role in ensuring an outstanding experience for pet owners and veterinary teams and best possible outcomes for pets.  As an employee of Arista, you will work closely with general practice veterinary teams in the community and the Arista specialty/emergency veterinary teams on behalf of the pet & pet owners to facilitate seamless integrated advanced care.     RESPONSIBILITIES & DUTIES  Build strong relationships with community general veterinary practice teams and the Arista specialty & emergency teams  Be viewed as an advocate by pet owners requiring advanced care for their pet  Facilitate all communications between the pet owner and the veterinary facilities including appointment scheduling, general updates, providing support and monitoring response to treatment, and managing concise electronic medical records across systems   Lead the Care Navigation Team including the Veterinary Medical Records Specialist and the Hospital Logistics Expert  Keep the Collaborative Care Team connected to drive for best outcomes with resources available via team-based decision making, preventing duplication of services, identifying any gaps in care and working across the full spectrum of veterinary care delivery including telemedicine  Serve as primary contact point for clients, primary care & advanced care; serve as triage technician for new and existing clients  Respect and positively represent the Arista brand as well as CityVet and the community general veterinary practices  Help develop and improve on the electronic tools needed to streamline and create more efficiencies in the provision of advanced care  Schedule flexibility and team-focused working style  QUALIFICATIONS   5 required, 10+ years experience working as a veterinary professional preferred  Experience in both general practice and specialty/ ER veterinary medicine preferred  High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners as well as general practice, specialty and emergency veterinary teams  Extremely organized, detail oriented and self motivated for efficient working style  Excellent verbal & written communication skills for in-person, telephone, video, email and texting   Ability to manage conflict  Ability to work on diverse hospital and leadership teams  Leadership skills to lead Care Navigation Team  Familiarity with medical records and PIMS systems  Extremely comfortable with medical language, medical reports and electronic healthcare communication tools   Commitment to customer service and excellence  Flexible, tenacious and resourceful attributes  Bachelor’s Degree, Veterinary technical certification or equivalent experience, DVM   Background check required; clinical acumen check    Compensation   Salary and incentive pay  Measured on satisfaction scores and survey tools  Caseload management  Full benefits