If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Paragon Referrals based in Wakefield, West Yorkshire have an exciting opportunity for an experienced Client Care Associate to join their team. In this role you will have the opportunity to enhance your customer service skills whilst working amongst a friendly and spportive team.

This is a permanent part-time position working 21 hours per week.

Your role and responsibilities

Dealing with clients attending appointments with their pets both face to face and over the telephone

Booking appointments and dealing with customer queries

Front of house reception, meeting and greeting clients on arrival with their pets

Updating patient records and registering clients on our practice management system

General ad hoc admin duties

You will be:

Well organised, able to multi task and have impeccable time management skills

Previous customer service experience essential

Excellent telephone manner, able to deal with high volumes of inbound and outbound calls

Confident and resilient

Remain calm, courteous and professional at all times

Be aware of GDPR guidelines when dealing with client data

Benefits

5 weeks annual leave plus Birthday Day (non-contractual)

Life assurance 4 x salary

Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice

Enhanced Sick Pay

Enhanced Family Leave

E-cars Salary Sacrifice (perm only)

Cycle to Work Scheme Salary Sacrifice (perm only)

Refer a Friend

Pet Insurance Discount

Discount Platform – Benefits Hub

Reduced Gym Membership (Pure Gym)

Associate Assistance Programme

Eye Care Scheme

Headspace

Annual Flu Voucher

About us

Paragon is a purpose-built diplomate-led multidisciplinary referral hospital. It is situated just outside the city of Wakefield. The centre opened its doors in 2018, so the facilities are still new and benefit from a clean and modern design.

Our extensive, modern facilities allow our teams to deliver the highest quality of care and ensure patients get the best possible treatment. The team also comprises of globally recognised diplomates in medicine, oncology, anaesthesia, soft tissue surgery, orthopaedics, cardiology, neurology and ECC.

The hospital benefits from being close to the beautiful rural Yorkshire countryside yet also has excellent main road links via the M1 and M62.  We are within easy access of Leeds and Manchester, as well as Leeds and Bradford airports.

At Linnaeus, we are committed to supporting all our associates' physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
 

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

#LI-ST1 #LI-Onsite

Salary Value: £13,464.32;

Salary Description: per annum;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk