Veterinary Director Field Client Engagement
BluePearl
**BluePearl Pet Hospital is on the lookout for a talented and experienced Veterinary Director of Field Client Engagement to join our team!**
+ **Do you have strong people leadership experience?**
+ **Are you a strategic and innovative thinker?**
+ **Do you have a passion for customer engagement?**
As a Veterinary Director of Field Client Engagement you will:
+ Leads and mentors a team of 10-12 Area Client Engagement Specialists.
+ Provides guidance, sets goals, and evaluates performance to ensure successful execution of local marketing initiatives.
+ Leads the veterinary referral relationships initiatives including supporting hospitals with clinicians visiting referring clinicians, implementing continuing education events, and monitoring referral activities.
+ Leads to efforts to improve client experience at the hospitals by identifying opportunities and recommending remediations.
+ Develops and implements localized marketing strategies in collaboration with the support center marketing team and local sales teams.
+ Directs the planning, coordination, and execution of local events, including continuing education for clinicians and veterinary technicians, and community outreach initiatives.
+ Develops and manages the local marketing budget, ensuring that resources are allocated effectively and deliver maximum return on investment (ROI).
+ Develops effective processes and resources to track and report on spending.
+ Creates and established processes on adjusting budget spending to optimize results.
+ Reviews and makes recommendations on the collection, tracking, and reporting of referrals generated from field marketing activities.
+ Tracks, measures, and analyzes the performance of field marketing campaigns and events.
+ Provides regular reports on key performance metrics, including ROI, referral generation, event attendance, and customer engagement.
+ Develops and uses data insights to make informed decisions and continuously improve strategies.
+ Responsible for ensuring that all field marketing efforts maintain brand consistency and adhere to support center messaging and visual guidelines.
+ Approves custom marketing materials for local audiences while staying aligned with the overall brand.
**Education and Experience**
+ Bachelor’s degree in Marketing, Business, Communications, or related field required.
+ 7+ years relevant experience with 4 years in field marketing or local marketing role.
+ 5+ years manager experience required.
**Why BluePearl?**
+ Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
+ We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
+ To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
+ Medical, dental, vision, and life insurance options.
+ Parental leave benefits
+ Flexible work schedules
+ 401k and retirement planning
+ Time to reset, rewind, and reflect through our paid time off and floating holiday plans
+ A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
+ We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
_BluePearl_ _ is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace._
Confirm your E-mail: Send Email
All Jobs from BluePearl