​DWR Veterinary Specialists have a great opportunity for an experienced Veterinary Client Care Associate to join their reception team. This is a busy and varied role working part-time 5pm-10pm Monday to Friday. In this role you have the opportunity to enhance your customer service skills whilst working with a friendly and supportive team. **Main Responsibilities** + Greeting clients and their pets upon arrival in a warm and friendly manner + Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients + Explanation to our clients of the status of their accounts, taking payments and issuing invoices + Arrangement of routine and emergency appointments from our referring vets in primary care practice + Fielding of phone and electronic enquiries from clients, referring vets and colleagues + Close collaboration with our Case Management Team regarding client accounts + Maintenance of patient clinical records using our practice management software system. **Benefits** + 5 weeks holiday + bank holidays + birthday leave pro rata + Extensive free online Linnaeus CPD program + Career progression opportunities + Staff discount schemes + Life Assurance + Enhanced sickness pay + Enhanced equal family leave + E-car salary sacrifice scheme + Employer contribution pension scheme + Wellness program including: + Employee assistance program + Eyecare voucher scheme + Free annual Flu jab + Cycle to work scheme + Recruitment referral reward scheme. **About us** DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities. Our dedicated vets, nurses and nursing assistants, supported by the client care teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets. We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery. \#LI-ST1 #LI-Onsite