**THE POSITION** As a Veterinary Nurse Adviser, you will actively support Boehringer Ingelheim Animal Health business objectives in the UK and Ireland through the provision of expert technical advisory support on all aspects of the use, efficacy and safety of all products in the Boehringer Ingelheim Animal Health portfolio to customers, distributors, and other external stakeholders. You will ensure compliance with pharmacovigilance requirements and contribute to the provision of best-in-class customer experience, aligned with the sales, marketing, technical and commercial teams. This will be a full-time position, for a 12 Month Fixed Term contract. The role can be head office (Bracknell) based (minimum 2 days a week in the office) or remote (home based). Attendance to the head office (Bracknell) for training and occasional meetings will be expected regardless of contract type. **TASKS & RESPONSIBILITIES** • To provide excellent customer service through the provision of accurate and informed responses to technical enquiries from customers (veterinary professionals, pet owners and professional keepers of animals) through multichannel support (telephone, email, livechat) • To support the effective management and resolution of customer complaints • Support the provision of a flea advice service for both pet owners and veterinary professionals • To support the investigation and reporting of product quality complaints and pharmacovigilance complaints (suspected adverse reactions or suspected lack of expected efficacy). Ensure complete and thorough follow-up with the reporter to explore and resolve issues • To provide accurate and informed responses to commercial and marketing enquiries by customers, ensuring all administrative responsibilities associated with enquiry resolution are performed • To manage additional responsibilities and projects associated with the role, in collaboration with other stakeholders **REQUIREMENTS** • Veterinary Nursing Qualification • Experienced in clinical practice • A high level of product, technical and disease area knowledge • Excellent communication and interpersonal skills • Strong planning and prioritisation skills • Process-oriented • Analytical and detail oriented • Ability to problem solve and make decisions within boundaries of responsibility • Ability to adapt and be flexible in an ever-evolving environment • Confident IT user, including Microsoft Office **Advert closing date: 4 July 2025** **WHY THIS IS A GREAT PLACE TO WORK** Boehringer Ingelheim has been recognised as a Top Employer in the UK. Being certified as a Top Employer confirms our dedication to a better world of work, delivered through excellent HR policies and people practices. To learn more visit: https://www.boehringer-ingelheim.co.uk/careers/uk-careers/why-great-place-work All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.