Calgary Animal Referral and Emergency Centre is currently welcoming a full time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!
The ideal candidate is organized, calm under pressure and customer service focused:
Prior experience in customer service and administrative duties
Prior knowledge/or ability to learn medical terminology and VCA Woofware
Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment
Ability to answer a multiline phone system and track and book appointments effectively
Scheduling appointments; Admitting and discharging pet patients
Invoicing/billing; creating estimates and processing payments
Initiative in carrying out assignments independently
Attention to detail with above average time management skills
General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments
Must be flexible and available to work shift work (early as 6am and late as 2am), weekdays, weekends and holidays.
Previous veterinary experience or graduated from an accredited Veterinary Assistant program is preferred
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!
VCA Canada Student Loan RRSP Program – Ask us more!
Competitive wages and benefits!
Annual uniform allowance
Exceptional career development: there is room to grow here!
RRSP Employer 5 % Match Program – saving for your future just got easier!
Extensive online anytime-anywhere access to journals and textbooks
Employee Assistance Program to support your health and wellbeing
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
Click “Apply Now”
VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
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