Veterinary Reception, Client Care

Location: Ottawa, ON

VCA Canada, the VSCAN (Veterinary Specialty Clinic for Anesthesia and Neurology), is currently welcoming a full-time Veterinary Receptionist and client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a vital support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! 

Create a warm and welcoming environment for our patients and pet parents

Ability to answer a multiline phone system and track and schedule appointments effectively

Placing outbound calls to pet parents for follow-up and future appointment bookings

Respond and manage email correspondence; clients, referring veterinarians & internal office messages

Admitting and discharging pet patients

Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

Willingness to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments

Previous customer service or front desk experience in hospitality is an asset! 

No experience with animals, no problem, so long as you love pets!

A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset 

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

RRSP Employer 5 % Match Program – saving for your future just got easier!

VCA Canada RRSP Student Loan - Ask us more!

A caring culture of Wellness and Appreciation!

Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

Competitive wages and health/dental benefits!

Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

Annual uniform allowance

Exceptional career development: there is room to grow here!

Referral Bonus Rewards

Opportunities to give back to your community through VCA initiatives

Generous personal pet care discounts

Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now” 

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, 

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.