Vancouver Animal Emergency and Referral Centre (VAERC) welcomes exceptionally organized multi-taskers who are enthusiastic, self-motivated individuals as full-time, Experienced Veterinary Client Care Specialists. The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! If you are an experienced veterinary receptionist, excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our client care team! We have built an incredible dream team of individuals who are committed to the highest standards of client care and customer service. We practice ethical and compassionate medicine and are seeking individuals who enjoy working within a cooperative team.
1-2+ years of experience as a receptionist in a veterinary clinic or animal shelter
Professional verbal and written communication skills
Strong command of veterinary terminology, common veterinary medical conditions/emergencies, and veterinary “shorthand”
Exceptional client service skills
Empathetic, collaborative, and positive attitude
Ability to work without direct supervision and to complete tasks/assignments independently
Above-average time management skills
Good understanding of the functions of practice management software and electronic medical records. (VCA uses proprietary practice management software and training is provided)
Proficiency with Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe)
Accuracy in basic math skills. Previous knowledge of Moneris POS terminals/cash handling is an asset
Basic knowledge of office electronics – multi-line phone systems, iPads, photocopiers, printers
Strong attention to detail & accuracy when recording/relaying information
This role is an excellent next step in the career of a veterinary receptionist. By working alongside our skilled team in our advanced facility, you will gain a deeper understanding into the world of Emergency & Specialty Veterinary Medicine.
Compensation: $17.40 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!
RRSP Employer 5 % Match Program – saving for your future just got easier!
VCA Canada RRSP Student Loan - Ask us more!
A caring culture of Wellness and Appreciation!
Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
Competitive wages and health/dental benefits!
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
Extra perks like shopping discounts and cool wellness apps!
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VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
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