**Client Care Advisor (Veterinary Receptionist)** **Salary:** **£11,120.72** **Location: Pets 'n' Vets,** **Job Type: Permanent, Part time** **Hours: 18.5** **hours** We are currently seeking a new Client Care Advisor to join our fantastic team! We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service. Must be flexible to support all of our Veterinary Practices as required. **Roles and Responsibilities:** + 25 days annual leave plus Birthday Day (non-contractual) + Life assurance 4 x salary + Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice + Enhanced Sick Pay + Enhanced Family Leave + E-cars Salary Sacrifice (perm only) + Cycle to Work Scheme Salary Sacrifice (perm only) + Refer a Friend + Pet Insurance Discount + Discount Platform – Benefits Hub + Reduced Gym Membership (Pure Gym) + Associate Assistance Programme + Eye Care Scheme + Headspace + Annual Flu Voucher Our Client Care Advisors should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. The Client Care Advisors should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive. **Experience required** + Confident using the telephone + Reception or Client Care experience + Cash handling and till operation + Previous experience of working in a veterinary/doctors surgery (Desirable) + IT skills – confident in the use of Word, Excel and Outlook as a minimum **Benefits** + 5 weeks holiday (pro rota) plus bank holidays and Birthday Leave + Career progression opportunities + Continual Personal Development (BVRA/Colourful CPD) + Staff discount schemes + Life Assurance + Enhanced sickness pay + Enhanced equal family leave + Employer contribution pension scheme + Wellness program including: + Employee assistance program + Eyecare voucher scheme + Free annual Flu jab + Cycle to work scheme + Recruitment referral reward scheme **About Us** At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care. All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation. The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots. Interested? If you would like to **apply** for this role, please click ‘Apply’ at the top of the page. Or, for any **questions** , please contact gergana.prosenikova@linnaeusgroup.co.uk At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone. \#LI-GP1 #LI-Onsite