If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Client Care Advisor (Veterinary Receptionist)
Salary: £11,120.72
Location: Pets 'n' Vets,
Job Type: Permanent, Part time
Hours: 18.5 hours
We are currently seeking a new Client Care Advisor to join our fantastic team!
We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service. Must be flexible to support all of our Veterinary Practices as required.
Roles and Responsibilities:
25 days annual leave plus Birthday Day (non-contractual)
Life assurance 4 x salary
Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
Enhanced Sick Pay
Enhanced Family Leave
E-cars Salary Sacrifice (perm only)
Cycle to Work Scheme Salary Sacrifice (perm only)
Refer a Friend
Pet Insurance Discount
Discount Platform – Benefits Hub
Reduced Gym Membership (Pure Gym)
Associate Assistance Programme
Eye Care Scheme
Headspace
Annual Flu Voucher
Our Client Care Advisors should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. The Client Care Advisors should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
Experience required
Confident using the telephone
Reception or Client Care experience
Cash handling and till operation
Previous experience of working in a veterinary/doctors surgery (Desirable)
IT skills – confident in the use of Word, Excel and Outlook as a minimum
Benefits
5 weeks holiday (pro rota) plus bank holidays and Birthday Leave
Career progression opportunities
Continual Personal Development (BVRA/Colourful CPD)
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.
All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation. The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.
Interested? If you would like to apply for this role, please click ‘Apply’ at the top of the page. Or, for any questions, please contact gergana.prosenikova@linnaeusgroup.co.uk
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
#LI-GP1 #LI-Onsite
Salary Value: £11,120.72 per annum;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk