At Dodd Animal Hospital we strive to provide the highest quality, individualized care to our clients and their pets. We offer laser therapy, orthopedics and rehabilitation, mentorship programs for future veterinary technicians, and boast a full dental suite. We truly work together to educate our clients and treat patients as our own. If you love animals and educating on how to best care for them, this might be the best team for you to join! As a Receptionist you will: Receive and place calls to clients for the purpose of scheduling. Prioritize multiple tasks in a calm, organized manner. Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments. Utilize hospital computer systems to document medical records and communicate with clients and teammates. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures. Excellent customer service skills and an exceptional level of communication in a professional manner. Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures. Maintain a positive attitude in all interactions with clients, pets and other teammates. Demonstrate ability to show empathy toward clients and treat pets with compassion and respect. Willingness to clean all front office area including restrooms. Utilizing standard office/business equipment. Knowledge of veterinary medical terminology and procedures. Flexible schedule including some weekend and holiday shifts. Experience with veterinary software is preferred. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Possession of organizational and multitasking skills. Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations. Pay range of $12.35-$20.90/hour based on experience Discounted Veterinary Care SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Teladoc A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people! Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).