Job Summary:

WHO ARE YOU?

Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

WHO ARE WE?

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

THE ROLE

Vibee is seeking a Ticketing and Platform Manager/Coordinator to support the Ticketing and Platform team. The Ticketing and Platform Manager plays a pivotal role in the seamless management of Vibee's ticketing operations. This individual will be responsible for overseeing all aspects of event ticketing and sales platform management, ensuring that multiple projects with overlapping deadlines and deliverables are executed efficiently. The ideal candidate is highly organized, thrives under pressure, and has a deep understanding of ticketing systems, box office management, and event logistics. This role demands expertise in collaborating with multiple internal teams and external partners, as well as exceptional administrative skills to meet the complex needs of Vibee’s high-profile events. This position reports to the Director, Ticketing and Platform.

RESPONSIBILITIES

Monitor and track ticket sales for all events, producing comprehensive sales reports and distributing timely updates to key stakeholdersCollaborate with the Event Programming Coordinator to structure and maintain event builds on the Vibee sales platform, ensuring accurate and up-to-date event listings and ticket availabilityDevelop and execute ticketing strategies in partnership with internal and external stakeholders to meet unique client needs, including reserved seating, VIP packages, and premium event spacesManage ticket inventory and holds for all events, both on-platform and off-platform, ensuring appropriate allocation and availability for various channels.Monitor Airtable and other internal systems on a daily basis to make requested order adjustments, ensuring proper package fulfillmentSupport onsite ticketing operations during events, including overseeing box office activities, troubleshooting ticketing issues, and managing guest access where requiredEnsure smooth internal order management by managing group ticket orders, special requests, and large-volume sales for Vibee eventsAssist in seating assignments for events with reserved seating, ensuring accuracy and customer satisfactionDocument and maintain Vibee’s ticketing standard operating procedures (SOPs) to ensure consistency across all ticketing operationsDevelop relationships with ticketing integration partners and their internal teams to maintain operational efficiency and troubleshoot any integration challenges.Liaise with the Vibee Experience team to coordinate package fulfillment and ensure seamless guest experiences across eventsWork with the Properties team to maintain hotel information and manage inventory adjustments, ensuring proper coordination of event accommodationsCoordinate closely with event production teams to ensure ticketing aligns with event capacity, production needs, and onsite logisticsAssist in quality control audits to maintain accuracy across ticketing systems, event builds, and customer ordersPrepare and distribute sales summaries, ticketing insights, and forecasting reports to key departments to aid strategic decision-makingEnsure platform compliance with all regulatory and financial standards, including accurate tax application and data privacy protocolsProvide ad hoc project support for special initiatives and new platform developments as assigned by the leadership teamProactively identify process improvements to streamline ticketing workflows and enhance efficiencyOther duties as assigned

QUALIFICATIONS

4+ years of experience in the music, concert, and/or event industryDemonstrated knowledge of ticketing software, event programming, and box office operations is preferredBachelor’s degree from an accredited university or comparable work experience.Excellent inventory and project management skillsStrong critical thinking skills with the ability to apply ticketing strategies to out-of-the-box, high pressure situationsOutstanding reporting and analysis skillsImpeccable organizational skillsAbility to prioritize, organize, problem solve, follow-up, and communicateExcellent interpersonal and communication skillsProficiency in spreadsheets, Google Suite, Microsoft Office, Airtable, and AsanaMust be an active problem solver, instilled with a sense of urgency for projects large and smallSuperior oral and written communicationAbility to work in a fast-paced environmentAbility to travel extensively and work evenings and weekends, as requiredMust be able to work under pressure to meet strict deadlines

WORK ENVIRONMENT

Must be able to tolerate loud noise levels & busy environmentsMay work in drastic temperature climatesMust be willing to work during evening and weekend hours, as required, to meet deadlinesMust be willing and able  to travel extensively both domestically and abroadMust be able to continuously stand or walkMust be able to bend, squat, climb stairs and lift frequentlyMust be able to lift up to 20 pounds occasionallyMay occasionally walk on slippery or uneven surfacesPosition will expose candidate to sensitive company information and so must maintain strict confidentialityMust exercise the utmost discretion in dealing with staff, vendors, and business associates regarding sensitive matters

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Vibee strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Salary Range: $60,000.00 - $80,000.00 USD

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.