We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Reporting to the Senior Vice President, National Office, Personal Banking & Imperial Service, the Vice-President (VP), Advice and Sales Effectiveness is accountable for strategic sales effectiveness, overall planning and advice effectiveness, design and delivery of initiatives to drive the growth strategy, and the tactical execution of programs and campaigns to deliver exceptional client experience, advice and solutions. The VP will play a key role in the introduction of new and innovative go-to-market sales strategies that work seamlessly together to deliver on our purpose.

The VP will act as the point of escalation and contact with key internal stakeholders and partner groups in support of the business to ensure that the strategic growth priorities of Personal Banking and Imperial Service are understood and achieved.   The role will also support transformative initiatives and provide sales effectiveness expertise at the leadership table. 

As an organizational leader, this role champions:

CIBC employee experience principles:

Always professional… so our team members can excel and be their best professional self.Radically simple… so our team members can focus on what they need to do and make an impact.Genuinely caring… so our team members can feel valued for who they are and what they contribute.

CIBC leadership capabilities:

Envisions the future…to innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.Inspires hearts and minds…to build an inclusive culture where we make bold choices, collaborate, and empower others to take chances and do what’s right for our stakeholders.Drives action and impact, together…to align with urgency around what matters, making decisions with speed and always making a real difference.

What You’ll be Doing

Strategic Sales Leadership & Business Development

Lead the priorities for new client acquisition, relationship deepening, and client experience delivery across Personal Banking, Imperial Service and Specialized Advice to meet overall revenue growth and client experience objectives, while working in close collaboration with the Product and Asset Management teams.Leads a fact-based approach to identify and propagate best practices across Personal Banking, Imperial Service and Specialized Advice, that accelerates an enhanced client experience. This includes delivering an improved employee experience while also supporting profitable business growth while ensuring our frontline leaders have the right level of support to succeed.Build a client-focused culture throughout the advisory team to deepen client relationships and leverage broader Bank relationships, systems and knowledge to deliver on client expectations.Lead the development of standardized advice practice methodologies and tools to enhance the Personal Banking and Imperial Service advice and service model and to enable those teams to enhance client experience and meet key growth targets.Collaborate with the National Office Communications Team to execute on a comprehensive communication plan to continually reinforce insights and learnings on sales best practices.Lead the development of strategic advisory programs that are geared to enhancing the development of PBB channels with a view to a coordinated and consistent client experience that help the client achieve their objectives.Champion and promote the need for increased integration of Personal and Business Banking channels through skill build programming, with broader CIBC offers to enhance the overall client experience, optimize opportunities, and drive results.

Practice Management & Operating Model

Lead the development and maintenance of the Personal Banking, Imperial Service and Specialized operating models including how work is managed, how key roles interact with one another and how information flows. Define models for key roles and mechanisms for collaboration.Work collaboratively with the National Office Strategy team to ensure key roles reflect evolving client needs, striving for continuous improvement and mandates / accountabilities that are on Purpose.Develop multi-faceted practice management solutions to deliver a best in class client experience, help build high performing teams, streamline business processes and assist frontline teams in developing deeper, long-term relationships with their clients.Develop programs to help Advisors develop a strategic plan to define a more profitable target market with new client acquisition strategies.Create a framework within an Advisors’ practice that includes repeatable processes that ensures a sustainable long-term business model.Increase the coaching capability of all frontline leaders and advisors to improve the level of productivity and impact to the client experience.  Success will be measured through increased scale of the sales team achieving minimum staircase expectations while improving the client experience.Ensure that the current and future training needs of Personal Banking & Imperial Service are regularly assessed by partnering with Talent Development to manage program content, development and delivery.Proactively identify opportunities to incorporate the practice management framework and best practices into all development programs and identify opportunities to raise awareness and know-how with frontline teams.

Frontline Implementation Support:

Identify best practice insights to increase the effectiveness of frontline leaders and teams in adapting to the ongoing evolution of our frontline tools.Leverage insights gained from the Frontline Implementation Team to identify key themes to enhance our holistic sales practices approach, to enhance the client experience, to update our operating models, to identify potential areas for further development and to drive growth.

Frontline Enablement, Tools & Technology:

Work collaboratively with the Business Optimization teams, the Digital Platforms and Client Engagement teams, Personal Banking Products and Payments teams and teams within TI&I to ensure that future technology releases, process and policy changes, and optimization efforts incorporate frontline and the teams’ feedback.Partner with these teams to ensure strategic alignment and effective execution of initiatives and programs.

Advisor Engagement & Enablement:

Lead the development of performance and productivity metrics in alignment with enhancing the client experience in the achievement of CIBC’s objectives and overall performance expectations.Maintain accreditation standards and operational policies, practices and procedures for CIRO-MFD and CIRO-ID licensing.Collaborate with Digital, Segment Strategy, Marketing, Product groups and other PBB teams to champion the development and implementation of marketing strategies and programs to support client offers and realization of business strategies and goals.Develop and execute employee forums, roadshows and conferences to improve employee engagement and further align employees to PBB’s overall strategy.Provide monitoring and overall measurement of financial plan quality, including oversight of all quality standards, reporting on progress and deficiencies, and development of review strategies and success criteria.Create an environment to encourage effective and efficient sales practices while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and Conduct risk.Lead the development and implementation of induction programs for the advisory sales force Representatives. Lead initiatives and projects that will improve advice quality and advice management capabilities including intake and on-boarding initiatives and others related to the on-going development of Personal Banking, Imperial Service and Specialized Advice team members. Identify gaps in advice capability and partner with Talent Development groups to develop programs to close gaps.

What We’re Looking For

Proven sales leadership and sales management performance, leading high performing teams to exceed targets.Ability to significantly contribute to and implement an integrated and interdependent client and employee experience. Exceptional business acumen and analytics skills, including knowledge of revenue and margins, corporate governance, regulatory compliance, legislations, and information security requirements.Strong communication and influencing skills sufficient to compel diverse groups to align to common goals that involve matters of major strategic significance.Highly-developed leadership and exceptional people management skills.Expert knowledge of strategic, business, and financial planning processes.Proven ability to effectively manage the implementation of organizational change.Ability to deliver against ambitious timelines and activities.Comprehensive knowledge of financial services practices and principles.Comprehensive understanding of product, channel, and distribution capabilities sufficient to make critical decisions regarding these elements to develop robust Personal & Business Banking multi-channel advice strategies.Comprehensive knowledge of financial services practices and principles sufficient to interpret and analyze complex concepts and apply these in innovative ways.Ability to work closely with a wide and diverse range of groups and functional disciplines to identify and implement innovations.Solid relationship management capability and able to develop and sustain important business partner relationships both internal and external to CIBC.Strategic and forward thinker able to understand and articulate the strategic direction of the organization and empower self and others to achieve strategic goals.Sound judgement and problem solving and ability to make key complex decisions independently and with clear thinking and sound logic, identifies issues and focus on appropriate solutions.Leadership and ownership of decisions and actions, keeps key executives and stakeholders informed of critical issues and remains steady in the pursuit of corporate goals and objectives.Champion and role model of CIBC’s values and a committed leader in corporate governance.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking