Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process.  Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,400 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

Overview:

Reporting to the Senior Vice President, Client Service, the Vice President, Client Service will be responsible for overseeing and enhancing client relationships, ensuring the delivery of high-quality services, and leading a team of client service professionals. This role demands a strategic leader with a strong background in client service, excellent communication skills, and the ability to drive client satisfaction and retention.

What You'll Do:

Responsible for performance of all research professionals serving under Research Team Leads Lead the Client Service team, develop and implement strategic plans to enhance client service delivery and satisfaction Build and maintain strong, long-term relationships with key clients; act as point-person for firm-wide research initiatives, coordinating with research managers in international offices Work with Senior Management and individual sales teams to manage on-going trials from a servicing perspective, create an account strategy for all EMEA non-consulting accounts  and work closely with research teams to help execute Oversee the resolution of complex client issues, ensuring timely and effective solutions Monitor client service metrics and KPIs, and implement improvements based on feedback and performance data Partner with Senior Management in designing and implementing training programs for Research Project Managers and Associates to teach best research, communications, service and compliance practices Drive client retention and growth by identifying and addressing client needs and opportunities Ensure compliance with company policies, standards, and regulatory requirements in all client interactions

What You Have:

Bachelor’s degree in Business Administration or equivalent Extensive experience in Client Service or Account Management, with at least 6 years in a leadership role. Prior experience in Expert Network or Consulting would be a plus Proven track record of managing and growing client relationships in a B2B environment Excellent interpersonal and communication skills, with the ability to interact effectively at all levels of the organization Strong analytical and problem-solving abilities, with a focus on continuous improvement Experience with client service software and CRM systems Demonstrated ability to lead and motivate a team, fostering a positive and productive work environment Exceptional organizational and time management skills, with the ability to handle multiple priorities High proficiency of written and spoken English Ability to travel as needed to meet with clients and attend industry events

 

What We Have:

Competitive compensation Employee medical coverage Central office location Entrepreneurial environment, autonomy, and fast decisions Casual work environment

 

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