If you are interested in leading the strategic direction of a diverse team of tenured, Director-level Communication Consultants while also driving broader scalable, quality focused solutions and improvements across the Communication & Education (C&E) and Client & Participant Services (CAPS) organization, this role is for you!
The Role
This role manages and leads a team of Communications Consultants (CCs) who are responsible for client consulting, design and execution of benefits communication and education efforts for plan sponsors. The ideal candidate will effectively coach high-level individual contributors on strategic consultation with clients to highlight our value proposition and increase client satisfaction. This role must build positive relationships with internal business partners and influence others to provide support and assist with issues. This role requires client interaction periodically to support CCs, help resolve issues, customer concerns and compliance monitoring. The ideal candidate will bring innovative ideas to the group, be willing to try new things and lead broad-based initiatives.
Recruiting, leading and developing a strong team; provides continuous feedback and formal reviews during quarter and year-end review cycles.
Creating a culture that values and rewards contributions, drive, initiative, and achievement of results.
Work collaboratively with other C&E leaders and key business partners in service of clients, participants, associates, and the firm.
Reviewing key performance indicator metrics and trends to ensure that satisfaction, risk, and quality is effectively managed; drives action plans and holds teams accountable for results.
Supervising registered representatives.
The Expertise and Skills You Bring
Bachelor’s Degree – Required or equivalent with 12-15 years of experience
7+ years of management experience is required
Experience in employee benefits communication and/or financial services required
Series 7, 63 and 24 required or attained within 90 days of hire
Strong leadership, facilitation, influencing, decision-making and team building skills
Deep collaboration and partnership focus
Client servicing skills and experience, including escalation management
Change management experience
Ability to hire, manage, coach, and develop a diverse team across multiple geographical locations
Highly organized and able to prioritize and multi-task in a fast-paced, matrix management environment
Excellent communication and interpersonal skills
Ability to think strategically and advise senior leaders
The Team
The Vice President, Communications Consulting position exists within Fidelity’s Workplace Investing Communication & Education business unit. C&E provides consulting, content development, and delivery services for business partners, prospects, plan sponsors, and their participants across WI’s upper market segments. The VP drives Strategic Market client and participant satisfaction for Fidelity’s communication and education platforms, and proactively identifies and participates in critical initiatives that will positively impact Fidelity, our associates, and our clients.
Certifications:
Series 07 – FINRA, Series 24 – FINRA, Series 63 – FINRA