In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you’ll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris. **Position:** Vice President, Customer Success and Operation **Position Summary:** The Vice President of Customer Success and Operations is a strategic leader responsible for ensuring the successful deployment and operational effectiveness of Lumeris’ innovative primary care technology solution, leveraging AI at scale for Health Systems. This role will spearhead the rollout of technologies that will transform healthcare at a national scale, and is pivotal in driving customer satisfaction, scalability, and operational excellence. The VP will lead a high-performing team responsible for implementations as well as ongoing customer management, including project delivery, customer onboarding, process optimization, and ongoing business operations. **Job Description:** **Key Responsibilities** + Develop and implement a comprehensive customer success strategy that aligns with our technology’s goal of transforming primary care. + Cultivate and maintain strong relationships with health system partners to ensure they achieve desired outcomes using our technology. + Drive the customer onboarding process to ensure a smooth transition and integration of technology into client environments. + Lead initiatives to optimize our operational processes, ensuring efficiency and effectiveness in service delivery. + Implement metrics and KPIs to assess operational performance, customer satisfaction, and overall success. + Build and lead a high-performing, cross-functional team responsible for project delivery, customer onboarding, and ongoing operations. + Foster a culture of continuous improvement, innovation, and collaboration within the team and in partnership with Engineering and Sales. + Collaborate with product development, sales, and marketing teams to ensure alignment in product delivery and customer expectations. + Act as a key liaison between customers and internal teams to communicate feedback and insights for product and service enhancements. **Qualifications** + Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field; MBA or equivalent experience preferred. + 15+ years of experience in implementation and operations of enterprise healthcare technology in Health Systems + Proven track record of leading large-scale implementations and driving operational efficiencies. + Strong leadership experience, with the ability to develop high-performing teams. + Excellent stakeholder management skills, with the ability to engage at all levels, including C-suite executives. **Working Conditions** + While performing the duties of this job, the employee works in normal office working conditions. **Disclaimer** + The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. Lumeris is an EEO/AA employer M/F/V/D. The hiring range for this position is: $203,000.00-$295,250.00 Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page (https://www.lumeris.com/healthcare-consulting-careers/) . **Member Facing Position:** No- Not Member or Patient Facing Position **Location:** Massachusetts **Time Type:** Full time **Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.** **Join Our Growing Team!** Lumeris is bringing common sense back to the business of healthcare by empowering value-based care. We create the partnerships and perspectives that are making healthcare safer, more affordable and more personalized for providers, patients and payers alike. We were founded on the belief that it should be easier to provide the right care, at the right time, at the right cost. Our model is bringing that belief to life, improving outcomes and empowering financial sustainability along the way. **Why Join Lumeris?** At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.