Job Title: Vice President, Delivery- Telecom Job Description Candidates will need to currently reside in or around the Seattle, WA, Kansas City, KS or Atlanta, GA metropolitan areas. **Job Summary:** We are seeking an experienced and dynamic Vice President of Delivery - Telecom to lead our software delivery team. This role requires a visionary leader with exceptional strategic thinking and the ability to inspire and manage a large, diverse group of highly skilled professionals. The ideal candidate will have a strong technical background in software development and project management, with a proven track record of delivering complex software projects on time and within budget. You will oversee a business scale of $100 million to $200 million in annual revenue and manage a team of 1,000 to 1,500 people. The technical environment is highly complex and large-scale, requiring advanced technical expertise and strategic oversight. The teams are distributed across onshore, remote, nearshore, and offshore locations. **Key Metrics & Outcomes:** **Delivery Quality:** Monitor and improve the quality of software delivery, ensuring adherence to standards and best practices. **Client Satisfaction:** Measure and enhance client satisfaction through regular feedback and continuous improvement initiatives. **Gross Margin:** Manage project budgets and financial performance to achieve and maintain target gross margins. **Employee Satisfaction:** Foster a positive work environment and culture, ensuring high levels of employee engagement and satisfaction. **Key Responsibilities:** + **Leadership, Strategy, Coaching:** + Develop and implement the strategic vision for client delivery, software delivery practice. + Lead and mentor a large team of software delivery professionals, fostering a culture of excellence and continuous improvement. + Drive organizational change and scalability, ensuring team meets the demands of a growing business. + Coach and develop employees and leaders within the software delivery team. + Foster a culture of continuous learning and professional growth. + Implement training programs and development plans to enhance team skills and capabilities. + Instill a high sense of urgency and bias for action within the team. + Ensure rapid response and resolution to project challenges and client needs. + Promote a proactive approach to problem-solving and decision-making. + **Client Engagement & Sales Support:** + Build and maintain strong relationships with key clients at all levels. + Support sales activities, including responding to RFPs and partnering with the sales team to secure new business opportunities. + Partner with Account Sales Leader to pursue strategic sales opportunities. + **Technical Oversight:** + Oversee the planning, execution, and delivery of multiple large-scale software projects. + Develop oversite and governance structure, manage and deliver projects through various service delivery models, including managed services, deliverable-based Statements of Work (SOW), fixed bid, and staffing engagements. + Ensure projects are completed on time, within scope, and within budget, leveraging best practices in project management. + Provide technical guidance and oversight for all software development activities. + Ensure the use of modern software development methodologies, tools, and frameworks. + Drive the adoption of DevOps practices to streamline the software delivery pipeline. + Oversee architecture and design of software solutions to ensure scalability, performance, and security. + Stay current with emerging technologies and industry trends to drive innovation within the team. + **Software Quality Assurance:** + Establish and enforce rigorous quality standards and best practices across software delivery projects. + Implement comprehensive testing strategies, including unit testing, integration testing, and user acceptance testing, to ensure software reliability and performance. + Conduct code reviews and audits to maintain code quality and adherence to industry standards. + Foster a culture of continuous improvement, encouraging the team to identify and address quality issues proactively. + Utilize automated testing tools and frameworks to enhance testing efficiency and coverage. + **Technical Incident and Outage Management:** + Lead the response to technical incidents and outages, ensuring timely resolution and minimal impact on clients. + Coordinate with cross-functional teams to manage incident response and communication. + Conduct thorough root cause analysis to identify underlying issues and implement corrective actions. + Develop and maintain incident response plans and protocols to improve future response efforts. + **Financial Management:** + Manage the financial performance of the software delivery practice. + Monitor budgets, forecasts, and financial metrics to ensure profitability. **Qualifications:** + Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is preferred. + 20+ years of experience in software development and project management. + Proven track record of successfully delivering complex software projects. + Strong leadership and team management skills. + Excellent communication and interpersonal skills. + Ability to build and maintain strong client relationships. + Strong problem-solving and decision-making abilities. + Experience with Agile and Scrum methodologies. + Financial acumen and experience managing budgets and financial performance. + Proficiency in programming languages such as Java, C#, Python, or JavaScript. + Experience with cloud platforms (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes). + Knowledge of CI/CD pipelines and automation tools (Jenkins, GitLab CI/CD). + Deep Technical Knowledge of Telecom: Extensive experience and expertise in the telecommunications industry, including understanding of telecom networks, protocols, and technologies. The on-target earnings range is $300k+, which includes a base salary and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. ​The deadline to apply for this position is 12/31/2024. **_While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature._** Location: USA, WA, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .