We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

At Simplii Financial, we are dedicated to transforming the banking experience through innovative products and services that prioritize our clients’ needs. Our digital banking solutions fits our clients’ lifestyle and allows them to bank their way – any time, anywhere. For a sixth consecutive year, Simplii has been recognized as one of the world’s best banks for 2024 by Forbes – powered by Statista.

Job Overview

As the Vice-President, Digital Sales & Client Experience, you will be at the forefront of driving Simplii Financial’s digital platform and sales strategy, shaping the future of our client interactions, and leading our journey towards becoming a leading digital financial institution in Canada. This role is pivotal in defining and executing our digital strategy to enhance client satisfaction and drive business growth.

Reporting to the Executive Vice-President and Head, Simplii Financial, this role will oversee and lead all Digital functions for Simplii Financial including Digital Strategy and Delivery, Digital Sales and Distribution, Digital Experience Design and Omni-Channel Client Experience. This role will define, execute on and operationalize the Digital channels strategy for all Simplii client-facing digital properties (.com; Online Banking, Mobile Banking). You will have the opportunity to innovate and lead groundbreaking digital strategies, leveraging cutting-edge technologies to enhance client experiences and drive significant business growth.

At Simplii Financial, we value innovation, client-centricity, and excellence. As a leader, you will foster a culture of collaboration and continuous improvement, aligning with our mission to deliver exceptional digital experiences.

You will lead a dynamic team, providing mentorship and development opportunities to nurture future leaders. Your role will be pivotal in shaping the strategic direction of our digital initiatives.

As an organizational leader, this role champions:

CIBC employee experience principles:

Always professional… so our team members can excel and be their best professional self.

Radically simple… so our team members can focus on what they need to do and make an impact.

Genuinely caring… so our team members can feel valued for who they are and what they contribute.

CIBC leadership capabilities:

Envisions the future…to innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.

Inspires hearts and minds…to build an inclusive culture where we make bold choices, collaborate, and empower others to take chances and do what’s right for our stakeholders.

Drives action and impact, together…to align with urgency around what matters, making decisions with speed and always making a real difference.

What You’ll be Doing

Digital Strategy & Delivery: Develop and execute a comprehensive digital strategy to enhance client satisfaction and drive business growth.

Sales & Distribution Leadership: Lead cross-functional teams to maximize digital sales and revenue through innovative marketing campaigns and digital client engagement tactics.

End-to-end Client Journey Management: Own design, execution and evolution of end-to-end client journeys with a view to optimizing client acquisition and retention across digital and contact center channels.

Client Experience Design: Champion user-centric design principles to create seamless and engaging digital experiences.

People Management: Build, inspire and guide a team of professionals, fostering a high-performance culture with a focus on innovation and client-centricity. Approximate team size of 50 members.

Data-driven and Tech-first management: Leverage advanced analytics and MarTech solutions (Adobe, Braze, Salesforce) to drive personalized client interactions and optimize digital sales strategies.

Influence and collaboration: Collaborate across Product, Marketing, Strategy and Distribution teams to drive the successful execution of Simplii’s digital sales and revenue growth strategy.

Partnerships Management: Manage existing and establish new strategic partnerships - Big Tech, MarTech, Data Platform, Digital and Client Engagement vendors.

Risk and Compliance: Understand, manage and own the risk and compliance governance infrastructure related to Simplii’s digital product and service offerings.

What We’re Looking For

Extensive senior leadership experience in Digital Marketing & Sales, Digital Commerce, Digital Channels Strategy, Digital Delivery, Digital Experience & Design, and Omni-Channel Client Experience.

Minimum 15+ years of leadership experience in Banking, Financial Services, or FinTech.

Expertise in digital transformation and strategic Digital MarTech initiatives.

Superior communication and organizational skills.

Bachelor’s Degree in Business/Commerce, Computer Science, Math, or Engineering.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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