We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Reporting to the Senior Vice President, National Office, Personal Banking & Imperial Service, the Vice President (VP), Distribution Strategy is accountable for providing strategic leadership and supporting business priorities for Personal Banking and Imperial Service. They will have accountability for:

Managing the frontline distribution EcoSystem

Ongoing development, refinement and changes to Personal Banking and Imperial Service strategy

Channel analytics

Performance enablement

The evolution of the physical banking centre network

Managing the Imperial Investor Services platform and product shelf

Alternate Channels

As an organizational leader, this role champions:

CIBC employee experience principles:

Always professional… so our team members can excel and be their best professional self.

Radically simple… so our team members can focus on what they need to do and make an impact.

Genuinely caring… so our team members can feel valued for who they are and what they contribute.

CIBC leadership capabilities:

Envisions the future…to innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.

Inspires hearts and minds…to build an inclusive culture where we make bold choices, collaborate, and empower others to take chances and do what’s right for our stakeholders.

Drives action and impact, together…to align with urgency around what matters, making decisions with speed and always making a real difference.

What You’ll be Doing

Personal Banking & Imperial Service Strategic Leadership

Partner with relevant stakeholders to understand the evolving nature of the Personal Banking and Imperial Service offer and business.

Lead the development, communication, implementation and management of strategies, policies and programs.

Assess the Personal Banking and Imperial Service strategy and current and future business needs and opportunities relative to external industry/regulatory considerations, develop and maintain/refresh the long-term Personal Banking and Imperial Service Strategy.

Ensure that the objectives, resources and timing of several inter-related programs and activities are balanced with business realities.

Ensure that related issues, organizational risks and opportunities are identified and raised for consideration in the formulation and revision of policy and strategy.

Provide authoritative analysis, interpretation and opinion to support and guide senior management ensuring an understanding and acceptance of issues and influence the direction and nature of corporate policy.

Develop recommendations to evolve the overall Personal Banking and Imperial Service strategy including the workforce, evolution of roles and interaction models in order to meet the changing needs and goals of Personal Banking and Imperial Service clients.

Collaborate with comparable teams including those in Digital Platforms and Client Strategy that support Personal Banking, Imperial Service and Specialized Advice to ensure alignment to the overall Personal and Business Banking strategy.

Ensure that all relevant stakeholders are engaged prior to the launch of any changes to ensure successful implementation within the physical banking centre infrastructure, etc.  

Frontline Enablement, Tools & Technology

Work collaboratively with the Business Optimization teams, the Digital Platforms and Client Engagement teams, Personal Banking Products and Payments teams and teams within TI&I to ensure that future technology releases, process and policy changes, and optimization efforts incorporate the future direction of the business to ensure strategic alignment and effective execution of initiatives and programs.

Channel Analytics

Leverage analytics to inform strategies for Personal Banking, Imperial Service and Specialized Advice given our understanding of the external environment and relevant emerging developments.

Build and develop capabilities in analytics and market research.

Research and implement new and innovative methodologies and techniques to improve the quality of intelligence and data.

Partner with Marketing, Client Analytics, Client Care and Sales teams to analyze. business data and drive business results.

Imperial Investor Services

Manage all aspects of product due diligence and approval process.

Own the development of annual strategic business plans and business cases for Imperial Investor Services.

Drive sales effectiveness, create operational efficiency and strategic congruence.

Oversee continuous monitoring and management of product risks and controls.

Promote a continuous review and analysis of product performance and market positioning.

Design, recommend, execute and analyze product and CX enhancements to ensure growth and client loyalty.

Manage product development, campaign and product operation costs.

Be accountable for ensuring ongoing compliance with all regulatory requirements.

Understand the evolving regulatory landscape and proactively design, recommend and execute required reforms.

Support Frontline Advisor education with regards to evolving regulatory environment and requirements.

Performance Enablement

Lead the development of performance and productivity metrics in alignment with enhancing the client experience in the achievement of CIBC’s objectives and overall performance expectations.

Develop and communicate goals for all frontline roles including key measures that will focus field delivery of key business objectives for Personal Banking, Imperial Service and Specialized Advice.

Network Strategy & Planning

Develop a physical network strategy that considers the evolution of the physical banking centre network taking into account changing client patterns, our evolving role ecosystem, the competitive environment in Canada and global trends.

Lead the physical network strategy to effectively manage our brick-and-mortar banking centre presence across the country.

Alternate Channels

Lead the Alternate Channels teams which includes the banking centre at GTAA, Mortgage Retention and the Outbound team.

What We’re Looking For

Strategic and forward thinker able to understand and articulate the strategic direction of the organization and empower self and others to achieve strategic goals.

Demonstrated ability to transform strategy into results.

Strong interpersonal, influence and communication skills necessary to gain multi-level commitment and strong support of recommendations.

In-depth understanding of our strategy, priorities and business drivers across Banking Centres, Business, and Mobile Advice.

Proven ability to develop creative solutions and new ways of thinking about complex situations, problems and opportunities and a demonstrated track record of converting these to tangible results often through indirect influence.

Demonstrated strong numeracy skills and financial acumen. Familiar with data and statistics and their application to complex problem solving.

MBA and/or CFA would be an asset.

In-depth knowledge of financial services practices and principles sufficient to analyze and interpret complex problems and apply fresh thinking to create innovative solutions.

Highly developed leadership and people management skills sufficient to motivate a senior team faced with significant change.

Ability to establish productive relationships between various leaders, departments, and partners across the organization and externally.

Highly developed business acumen, knowledge of corporate governance, regulatory compliance, legislations, and information security requirements.

Solid relationship management capability and able to develop and sustain important business partner relationships both internal and external to CIBC.

Sound judgement and problem solving and ability to make key complex decisions independently and with clear thinking and sound logic, identifies issues and focus on appropriate solutions.

Leadership and ownership of decisions and actions, keeps key executives and stakeholders informed of critical issues and remains steady in the pursuit of corporate goals and objectives.

Champion and role model of CIBC’s values and a committed leader in corporate governance.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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