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Position:Vice President, Implementation & Operations

Position Summary:The Vice President of Implementation & Operations is responsible for leading the successful deployment of our enterprise software solutions and overseeing the operational effectiveness of the business line. This role ensures seamless implementation for client partners while driving operational excellence, scalability, and customer satisfaction. The VP will lead a high-performing team responsible for project delivery, customer onboarding, process optimization, and ongoing business operations.

Job Description:

Key Responsibilities

Lead and develop the implementation team to ensure timely, high-quality deployment of our enterprise software solutions.Oversee all aspects of customer onboarding, ensuring a smooth transition from sales to implementation.Drive operational strategy, optimizing processes to improve efficiency, scalability, and customer experience.Develop and execute best-in-class implementation methodologies, ensuring adoption and long-term client success.Establish key performance indicators (KPIs) to track implementation success, customer satisfaction, and operational efficiency.Collaborate with Sales, Product, and Customer Success teams to align implementation strategies with business goals.Identify and mitigate risks that could impact project delivery, ensuring proactive issue resolution.Drive continuous improvement initiatives, leveraging data and customer feedback to refine processes.Manage resource planning and budgeting for implementation and operational functions.Serve as an executive sponsor for key client implementations, ensuring strong relationships and strategic alignment.

Qualifications

Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field; MBA or equivalent experience preferred.15+ years of experience in implementation, operations, or professional services within enterprise software, healthcare technology, or SaaS industries.Proven track record of leading large-scale implementations and driving operational efficiencies.Strong leadership experience, with the ability to develop high-performing teams.Excellent stakeholder management skills, with the ability to engage at all levels, including C-suite executives.Deep understanding of enterprise software deployment, change management, and customer success principles.Deep understanding of primary care workflows and engagementStrong analytical and problem-solving skills, with experience using data to drive business decisions.Experience in healthcare technology or working with providers, payers, and government entities is highly desirable.

Working Conditions

While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position: No- Not Member or Patient Facing Position

Location:Massachusetts

Time Type:Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.