Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Product Management, Cardholder Services

Cardholder Services is responsible for developing and scaling products that are a critical part of Mastercard’s Customer Value Proposition and drive both revenue and differentiation for the Company.
This role is responsible for leading a scalable and profitable benefits and insurance businesses for a portfolio of relevant products and services in line with Cardholder Services’ growth objectives at the regional level.
The incumbent will manage strategic relationships across internal stakeholders, customers and service providers and will lead a team that drives the go to market of Benefits and Insurance product line strategies and develops roadmaps to ensure maximum penetration of market segments. This role will also lead regional growth acceleration strategies, including conducting opportunity assessments on new ideas and concepts. It provides design specifications for product enhancements to Product Development, defines business requirements and works with technical resources on developing technical requirements.

Major Accountabilities
•\tPartners with internal stakeholders and service providers to create differentiation for customers, positive experiences for consumers; and thus driving GDV growth of Product, support new and increased issuance and drive growth of cardholder services businesses within the Region
•\tCollaborates with business development and CSC teams to identify strategic business-building opportunities in cardholder services that can be offered to customers
•\tServes as an industry expert for Region markets to determine new needs and innovations that differentiate Mastercard Customer Value Proposition and scale revenue
•\tOwns supplier partner relationships for regions; monitors supplier performance, provides feedback, defines & approves change control processes
•\tOverall responsibility within the region for idea generation; concept validation; and business case development for existing products; including market research and regional nuances – communicating both across the region and to global internal partners
•\tDrives benefits usage, partnering with Marketing Services and International Marketing & Communications across the regions on the planning, development and design of regional product marketing strategy from product decision through end of life cycle
•\tWorks with business development and customer solution centers ensure maximum penetration of market segments, aligned to regional strategy
•\tOversees strategic and financial planning efforts and partners on operational efforts to ensure positive regional cardholder services P&L
•\tManages operational effectiveness of Card Benefits & Insurance products by working with service providers to ensure SLAs are met, testing and training frameworks are in place and there are appropriate service recovery procedures.
•\tGrows and develops team of talented leaders; leads department in development and completion of objectives and assess management staff against established measures


Education/ Experience
•\tBachelor’s degree in business or equivalent work experience. Some advanced education desirable
•\tExperience in product management, product development, product marketing, or business development in financial services and/or bankcard industry preferred.
•\tExperience creating and delivering strong value propositions
•\tProven successful People management experience
•\tExtensive knowledge of product management principles and product development lifecycle

Skills and Abilities

•\tExcellent oral and written communication, negotiation, project management and matrix-management skills are critical

•\tAbility to interact and coordinate effectively with internal and external business partners

•\tAbility to effectively direct and manage multiple functions

•\tAbility to initiate and effectively lead change efforts

•\tBusiness Acumen with the ability to provide solutions that drive positive results to the customer and Mastercard

•\tSelf motivated with a proven track record of delivering success while operating within a team environment

•\tEmbody the Mastercard Way leadership principles: demonstrate courage & resolution; encourage teamwork, integration, & inclusion; execute the global strategy; inspire & empower; operate with a sense of urgency

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.