Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role: 

Lead APAC Sales Operations to maximize the future revenue growth for the geography. 

Partner with GEO President and COO of APAC and the APAC leadership team to drive strategy and results for the geography. 

Expand and evolve a thriving APAC Sales Operations team to implement our vision of a +$20B defining enterprise software company of the 21st century with APAC being a significant and necessary geography fueling that scaled growth. 

Develops a quantified view of the market opportunity to optimize territory coverage and sales resource and quota planning accordingly. 

Orchestrate all facets of sales planning within geography. 

Generate insights through advanced analytics and data mining to improve decision making and sales efficiency. 

Lead system and process improvements including CPQ for deal velocity  

Continue to develop key performance metrics and dashboards that help drive Global alignment with a focus on forecast accuracy, customer success and other performance business drivers. 

Drive effective analysis of trends and performance to identify greater efficiencies. 

Build a management cadence and rhythm of the business rigor resulting in predictability, accountability and accuracy. 

Implement comprehensive pipeline reporting tracking tools from top of funnel to customer value realization, account development and retention. 

Identify and deploy sales plays to stimulate demand with key customers and partners. 

Enable the salesforce to adopt winning behaviors by reinforcing training and access to sales content and assets. 

Recommend and participate in the design of incentive programs that reinforce desired behaviors. 

Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers spend with customers and partners. 

Lead cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity. 

Qualifications

To be successful in this role you have:

15+ years of progressive experience in Sales Operations with prior Sales experience an added plus 

15+ years of related experience with a Bachelor’s degree; or 12 years and a Master’s degree 

A proven track record with leading and building a diverse, high performing team and creating a culture

Strong executive presence and presentation skills 

Solid financial/analytical background with an operationally mindset 

Demonstrated history of managing data inputs to raise the quality of decision making 

Experience building a dispersed Sales Operations organization that continually improves delivery to field sales 

Combination of strong intellect, creative problem solving, effective communication with colleagues and willingness to roll up sleeves to improve performance 

Familiar with the buyers and buying personas of ServiceNow’s customer base (Developers; SaaS; etc.)

 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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