Job Description:

The Role

We are seeking a highly skilled and experienced Vendor Engagement Manager to join our dynamic team. The Vendor Manager will be responsible for managing and optimizing relationships with our key vendors to ensure the highest quality of service and cost efficiency. This role requires a strategic thinker with excellent negotiation skills and a deep understanding of the technology industry.

Vendor Relationship Management: Develop and maintain strong relationships with key vendors, ensuring alignment with company goals and objectives.Performance Monitoring: Monitor vendor performance through regular reviews and audits, ensuring compliance with contractual obligations and service level agreements (SLAs).Risk Management: Identify and mitigate risks associated with vendor relationships, including oversight of the vendor exit strategy.Cost Management: Analyze and manage vendor-related costs, seeking opportunities for cost savings and efficiency improvements.Collaboration: Work closely with internal stakeholders, including procurement, finance, and operations teams, to ensure seamless vendor integration and support.Reporting: Prepare and present regular reports on vendor performance, cost savings, and other key metrics to senior management.

The Expertise and Skills You Bring Bachelor’s Degree. MBA or equivalent advanced degree preferred.10+ years of experience managing complex vendor relationships within the technology industry.Strong negotiation and contract management skills.Excellent analytical and problem-solving abilities.Proficiency in vendor management software and tools.Strong communication and interpersonal skills.Ability to work effectively in a fast-paced, dynamic environment.

The Team

Your work will support the growth of Fidelity’s Personal Investing, Workplace, and Institutional businesses by helping enable the strategy of our Contact Center platform in the cloud. Our Mission is to CONNECT clients & associates WHENEVER; WHEREVER & HOWEVER they want. Our common purpose as an organization is to create better futures for our clients, associates, and Fidelity. We take phenomenal pride in making the world’s most trusted financial expertise accessible at the preference of the client. We strive to empower our clients to make smart financial decisions so they can reach their goals and live the life of their dreams!

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.