Alternative Payments Operations (APO) team is part of Corporate Investment Banking’s Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

As a Vice President within the Alternative Payment Operations, you will be responsible in supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch.  As a lead you are requires to ensure all process are set with necessary controls and SLA monitoring. You are required to conduct regular meeting and governance calls

Job Responsibilities

Collaborate with project sponsors to determine scope and vision of both new projects being introduced into the APO and existing processes that may belong in the APO.   Identify project stakeholders and establish customer needs to incorporate functionality into APO or alternative Operations ownership solutions. Create process models, specifications, diagrams and flows Identify and establish parameters of requirements analysis on each project to define impact, outcome criteria, and metrics. Lead team to ensure high level of quality with zero error  Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls. Maintain shift and leave tracker for the team Provide End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation Interact closely with Client Service teams to ensure proper client experience and hand-offs between Service and Operations Partner with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base  Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes. Position requires heavy interaction with Product Management, Project Managers and IT teams 

Required qualifications, capabilities, and skills

Minimum Bachelor degree  Minimum 12 years in payments or reconciliation operations.  Self-motivated and proactive with the proven ability to work accurately. General knowledge of all international banking products, services, and markets. Need to have a great knowledge on SWIFT and payment flows and reconciliations of payment transactions.  Strong organizational skills – ability to dynamically manage and oversee critical tasks accurately and to tight deadlines. Has built a team /  lead teams across global locations. Highly skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes and provide insightful and timely remediation. Excellent attention to detail so errors can be prevented and redundancies / opportunities highlighted. Ability to keep sight of the overall context and remain centered on the strategic picture,  identify areas of opportunity for process improvement and build out recommendation to proceed Very strong communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior leads and executives Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business operations and global locations.