Reporting to the president and chief executive officer (CEO) of The Christ Hospital Health Network, the vice president and chief operating officer (COO) is responsible for the effective and efficient operations of the Network, which includes all hospitals, ambulatory outpatient centers, service lines, outpatient/ ambulatory hospital-based outpatient services, and other business operations.

The COO serves as a key advisor, trusted consultant, confidante, and partner to the CEO and other senior executives and physician leaders. This individual is the highest-ranking executive in the absence of the CEO. As a key member of the executive team, the COO will interact with the board and with medical staff leaders across The Christ Hospital Health Network. He or she will be a key participant in executive-level performance improvement, strategic planning, operational planning, and policy development committees.

The COO will oversee 11 direct reports: the network executive director for patient and guest services, and network directors for surgical services, radiology services, facility planning and real estate, facilities and construction, plant operations and maintenance, safety and security, pharmacy services, laboratory services, environmental services, and rehabilitation services. He or she will be responsible for ensuring that financial goals are met in support of an organization with net revenues of more than

$1.4 billion, and will participate in the development of operational and capital budgets for his or her departments, as well as playing a significant role in the development of the Network’s budget and monitoring productivity and cost-effectiveness.

The COO is responsible for establishing operational excellence and transformational activities that incorporate best practices in clinical and operational areas, improving patient/guest experiences, enhancing patient/physician and staff satisfaction, and fostering positive physician engagement and relationships, to enhance operations. He or she will provide administrative and financial oversight for the development and deployment of high-quality, cost-effective, clinically and operationally integrated services that meet the needs of the communities served and will oversee the development of operating plans consistent with meeting these objectives. The COO will also be tasked with integrating operational processes across The Christ Hospital Health Network to support achievement of the Network’s strategic goals.

The COO will ensure, using data and appropriate management systems and tools, that best practices for process improvement and measurement are utilized to improve operations, and that the operational resources of The Christ Hospital Health Network are focused on optimally providing services. He or she will exercise management authority over the organizational functions necessary to optimally carry out core business operations; this will either be done directly or through the delegation of responsibility to other management staff, operating leaders, or colleagues. In addition, the COO will work collaboratively with the president of the employed physician network (TCHP) to  ensure that the business operations of TCHP are operationally aligned with the Network to enable the Network to achieve financial, experiential, and cost efficiency goals.

The COO must be a credible, customer-focused, and financially astute executive who understands the mission of a large, quaternary, integrated healthcare network and can ensure that exceptional resources are devoted to executing on improvements in patient safety, experience, and clinical excellence, bringing evidence-based, dynamic operational and clinical processes to bear on the organization and enhancing operational excellence throughout the organization. This role requires both a strategic and operational mindset, as well as a continually evolving perspective to see issues in the broadest possible terms.

In order to achieve the goals of this position, the COO will be responsible for:

planning and developing operational strategies that are focused on the successful achievement of goals over a long horizon; assisting with the operational support of service line product/portfolio strategies, balancing community needs with viable operating performance; developing leaders, emerging leaders, and strategic positions capable of sustaining, growing, and perpetuating the enterprise; and recruiting and retaining key operational leaders, including developing leaders and creating robust succession plans.