The role will provide day to day leadership, oversight and execution of the business plan to ensure alignment and support of FCPS (Claims IM) operations goals.    As a Fraud Manager III – Vice President, you are a key member of the leadership team under the Fraud Customer Protection Services banner. The role will lead the business management and operations responsibility for all aspects of assigned functions, product as well as oversee the efficiency, resource allocation and effectiveness by directing the actions and activities that enable the sites to meet the needs of the business.  Job responsibilities Manage day to day operations of FCPS (Fraud, Claims), including management duties (performance management, staff development, training), operational controls, and adherence to policies and procedures. Provide vision and set direction for the organization's overall performance of multiple major operation business functions to achieve long-term strategic objectives that impact organization and management  Collaborate with peers and senior leaders to develop highly complex, multi-year projects, strategies, and goals  Develop and implement strategic solutions to highly complex and potentially companywide business challenges  Lead a team of managers and senior professionals and develop longer-term, higher-risk strategies for Operations management to achieve business objectives  Collaborate with and influence all levels of professionals, including peers and senior leadership  Manage allocation of people and financial resources for Operations . Develop and guide a culture of talent development to meet business objectives and strategy  Lead/participate in various process improvements and re-engineering initiatives in line with efficiency/effectiveness and customer obsession efforts. Identify trend through data and behaviors observed and use it effectively in coaching to results. Responsible for cross-site / function project leadership and influence across department / site. Work with peers throughout the organization to develop, enhance and implement business strategies. Build external relationships in functional areas and support recruiting and hiring needs Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards

Required qualifications, capabilities, and skills

Minimum 10 years of contact center experience and minimum 8 years people leadership (people manager of managers) / management experience, ideally with fraud experience Minimum 4 years in banking/financial experience. High energy and strong leadership abilities Extensive experience in managing supervisors / team leaders. Outstanding communications skills, both written and oral. Ability to work closely with others to achieve functional goals Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail Possess a controls mindset; understand banking regulations, Experience planning and managing networking event or projects Project management and presentation skills coupled with business acumen. Strong organizational and time management skills, and the ability to consistently prioritize and re-prioritize Excellent coaching and mentoring skills, strong analytical and problem-solving skills and able to work in any shift including weekends

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or line of business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.