Required qualifications, capabilities, and skills
Minimum 10 years of contact center experience and minimum 8 years people leadership (people manager of managers) / management experience, ideally with fraud experience Minimum 4 years in banking/financial experience. High energy and strong leadership abilities Extensive experience in managing supervisors / team leaders. Outstanding communications skills, both written and oral. Ability to work closely with others to achieve functional goals Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail Possess a controls mindset; understand banking regulations, Experience planning and managing networking event or projects Project management and presentation skills coupled with business acumen. Strong organizational and time management skills, and the ability to consistently prioritize and re-prioritize Excellent coaching and mentoring skills, strong analytical and problem-solving skills and able to work in any shift including weekendsAll application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firmBy submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or line of business specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.