J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. J.P. Morgan delivers an end-to-end solution for clients seeking exceptional Treasury services, including budgeting/expense processing, distribution processing, and audit support. We embrace a culture of continuous learning, and we are passionate about using technology and process improvements that enable our world class team to achieve great results for clients.

As a Client Operations Vice President within the Global Fund Services team,  you will lead a team responsible for ensuring high quality services across all institutional and/or mutual fund product offerings provided by Global Fund Services. You will partner with technology, operations and product teams to own the overall delivery of services to our clients with focus on oversight and reporting. You will drive issue resolution, ensure proper execution on deliverables, communicate status updates and provide KPIs to senior management to ensure escalation and prioritization of client issues. You will be accountable for building and maintaining a network of partners throughout the broader securities services organization (CIB) in order to promote client focus and drive overall service quality. 

To be successful, you must have a strong sense of ownership and understanding of Investment Company Act of 1940 deliverables, and a working knowledge of accounting deliverables for Fund Accounting, Tax, Compliance and Financial Reporting services.

Job Responsibilities

Lead a team which is the point of contact for daily client queries, issue escalation and remediation, client fund events, ad hoc reporting, and client requested changesInfluence and direct within a global distributed operating model managementWork with Technology, Operations and stakeholders to determine process improvements and strategic direction, including development of and monitoring of ROIDrive client behavior changes associated with all JP Morgan’s services and initiatives/programsLead and coordinate client service reviews, meetings/client workshops and represent JP Morgan at industry events

Required Qualifications, Capabilities and Skills

Ten plus years of experience in operationsStrong technical skills and knowledge of 40 ACTs Accounting - Fund Accounting, Financial Reporting and Tax OperationsExceptional leadership and staff development skills with prior team management experienceExcellent influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients to drive resultsAnalytical skills, problem solving, critical thinking and decision-making skillsAbility to work independently and multitask in a fast paced environmentExpert use of Microsoft Project, Word, Excel, PowerPoint and Visio

Preferred Qualifications, Capabilities and Skills

BS/BA degreeWorking knowledge of one or more Corporate & Investment Bank product, service or operations areasAbility to be effective in a global operating environment and a matrix management organizationExperience working across multiple business areas and/or functions to deliver results