Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Vice President - Global Relationship Manager

This role ensures Genpact experiences with current clients through relationship building and understand its clients’ needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services.

Responsibilities

Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services

Build vision for account/portfolio and enable vision through strategic roadmap including the creation and implementation of growth plans

Leads account planning and account strategy.

Understands the levers that impact PL and contract or change management to drive improved account performance.

Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.

Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration

Source new growth opportunities by looking for areas to add value to client’s business, aligning the team necessary to engage with the opportunity and pursuing with vigor.

Develops meaningful internal/external relationships with C-suite leaders across the client organization.

Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client’s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.

Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship.

Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers.

Work upon keeping the client as “Trusted Advisor” in Client Satisfaction surveys and action any feedback received in the survey.

Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to “C” level executives.

Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO).

Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.

Understands how to construct Genpact’s Impact Commercial Models that align with client's business drivers and objectives.

Provide insights on what is happening with customer’s financials and drive business strategies within operating teams to make valuable contributions to the customer.

Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability

Partner with onshore and offshore delivery teams to build effective deal solutions

Qualifications we seek in you

Minimum Qualifications

Proven experience handling senior client relationships at Fortune 500 companies

Experience leading and closing end-to-end deals of $5M TCV or larger

Relevant years of business/segment/industry expertise

Sound financial commercial business understanding

Prior consulting experience

Bachelor’s degree in business, technology, analytics, or a related field. MBA is preferred.

Experience managing large strategic relationships and proven track record growing account revenue / portfolio size

Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client

Preferred Qualifications/ Skills

Has tolerance for ambiguity, is comfortable with change, and can flex quickly.

Relates openly and comfortably with diverse groups of people. 

Holds self and others accountable for meeting commitments internally and externally.

Delivers on commitments, showing others they can be trusted to do what they say they’ll do.

Takes responsibility for the outcomes of individual actions and decisions, and successfully transforms efforts into results. 

Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences.

Is viewed to be a trusted advisor both internally and externally to key stakeholders.

Exhibits speed to outcome and consistently achieves results.

Is competitive, hard driving and motivated by delivering value. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.