Join our team as a Vice President for Insights and Relationship Lead and Fraud & Financial Crime Operations, where you will have the opportunity to define and deliver the reporting strategy framework needed to support the operational management of the business across customer, controls, productivity and efficiency agenda. and manage key retail marketing initiatives. This role offers a chance to contribute to campaigns that increase retention, financial health, and digital adoption across the Consumer Bank, as part of a rewarding and dynamic work environment. Having strong domain understanding of Fraud and FinCrime Operations, combined with demonstrated success around design and implementation of robust reporting and MI solutions will be critical for this role. The role will equally include supporting the business solve business problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights.
As a Vice President - Insights and Relationship Lead within the Fraud & Financial Crime Operations team, you will be responsible for collaborating with various internal and external teams to deliver comprehensive business-wide MI, reporting, and insights. Your role will involve defining and implementing reporting strategies in collaboration with senior leaders, and providing operational management support across various agendas. Your expertise in Fraud and FinCrime Operations, coupled with your proven success in designing robust reporting and MI solutions, will be crucial for this role. This position offers an exciting opportunity to leverage data and analytics to solve business problems and build strong relationships with key stakeholders.
Job responsibilities
Completely understanding the Fraud and FinCrime Operational functions Leading the end-to-end reporting product delivery processes including intake/requirements gathering, dependency management, change management, reporting product operationalisation, roadblock removal, and product performance reporting. Creating and defining the requirement and delivery roadmap and prioritisation working alongside the senior stakeholders Working with Business Analysis Associates within the team in documentation of business requirements and technical requirements and leading QA/testing/UAT of reporting products Acquiring relevant approvals (DUC) in processing and displaying data Understanding gaps in data feeds and working with external teams to onboard/ingest new data Proactively providing ‘’value-add’’ to the business by telling a story behind the numbers through analysis and insights. Creating business cases that would help the operations team drive performance KPIs Synthesizing data and translating that into usable information and making recommendation that would help the business make decisions Building strong relationship with internal and external stakeholders May or may not manage individual contributors.Required Qualifications, Capabilities and Skills
10+ years in a business analytics, data-related role supporting Fraud / FinCrime Operations, with relevant leadership and people management skills. Demonstrated ability to perform descriptive, diagnostic, predictive and prescriptive data analysis Data visualisation and ability to tell a compelling story using analytics (ie. MS Powerpoint) Strong understanding of the uses of data, data skills, and data tools. Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution. Ability to articulate complex data to non-data users in a way that would be easily-understood Excellent user of MS Office products (Powerpoint, Excel, etc Strong inter-personal skills with ability to forge strong relationships with key stakeholders Excellent oral and written executive-level communication and presentation skills. Excellent organizational and project management skills. Ability to manage own workload and deliverables.Preferred Qualifications, Capabilities and Skills
Experience using JIRA/Confluence is a plus.