Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Vice President, Lean Digital Transformation

In this role, LDT vertical lead is responsible to lead the improvement agenda for the vertical, work closely with COOs and other senior stakeholders, including clients. She/he is accountable to identify, coach and develop talent in LDT (BBs and MBBs) and charter agenda that covers productivity delivery, profitability improvement, client business impact, digital use case identification, leveraging Lean and Six Sigma. Vertical lead ensures smooth delivery on functional vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes.

Responsibilities

Align with COO/Sr. GOL / Portfolio Owner to create the continuous improvement (CI) agenda and deliver on it

Partner with ops to identify and deliver Value-Share and Revenue Assurance opportunities

Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in TBP accounts and Bad Bench reduction in named accounts

Program manage Digital Twin deployment in prioritized accounts in the vertical

Identify digital use cases

Prioritize resource alignment to stabilize mega wins

De-risk operations through Risk Control and Best Practice framework

Orchestrate operational excellence, governance and transformation rigor to optimize short-term improvement and long-term value creation.

Hold self and organization accountable to deliver on Genpact client commitment.

Own agreed and prioritized transformation initiatives by collaborating with Business, Service Line, Regional, and Global LDT leadership.

Growth and results focused leader with strong experience in Lean and Digital Transformation in top notch organizations

The intellectual agility and curiosity needed to bring incisive perspectives and innovative approaches to a discussion

Proven track record of managing delivery, operations or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously

Proven abilities in operating with senior leaders, building strong internal networks and delivering high impact programs in complex-matrixed environments

Decisiveness and comfort in taking risks when working with ambiguity

Digitally savvy with high levels of consultative selling skills

Qualifications we seek in you

Minimum Qualifications / Skills

Post Graduation from Top institutes

Meaningful work experience in core Finance proficiencies (FPA, Commercial Operational Finance, Accounting Close, Risk, etc.), Financial Systems or Analytics

Previous senior leadership experience in digital transformation, Lean Six Sigma, solution design, or process consulting with impact on delivery

Global exposure with consistent track record for digital projects: Robotics, AI, automation

Excellent communication and influencing skills. Communicate to senior leaders in simple terms, to drive resolution decisions

Demonstrated competency in strategic thinking leadership with strong abilities in relationship management, flexibility/ adaptability, and accountability to targeted productivity/ outcome

Qualifications demonstrated experience for leading ‘Lean’ projects or application of 6Sigma methodologies with quantifiable efficiency and quality improvements is a plus

Proven track record of driving transformation in client operations

Preferred Qualifications/ Skills

Digital deployment for large/ medium scale customers

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.