Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Vice President, Lean Digital Transformation (LDT)
LDT lead in Genpact is responsible for directing and executing LDT roadmap that solves the business problems/opportunities of the key customer(s) in the Hi-Tech and TS domain through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation Anywhere, BluePrism, etc. Manual transactions are automated by using RPA technology.
The role would be responsible for effective delivery of planned Digital projects, RPA bots and Six Sigma projects. The individual needs to work closely with cross-functional global leads including VP, RPA delivery team AVP/VP, and client leadership successfully.
This role may involve directly managing multiple portfolio/clienteles and reporting to Global LDT leader, with the responsibility of planning and delivering the LDT strategy would be with the lead role.
Responsibilities:
Interact with Clients to understand key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills
Direct the identification of gaps and Transformation improvements in the various processes
Coach mentor Green Belt Lean Projects – Process Standardization, Metric Movement, Automation, Transformation Projects
Work with teams to build and implement a factory model to industrialize the Robotic Process Automation (RPA) across all LOBs to deliver the agreed scope and realize the required business benefits using an Agile RDLC model
Accountable to deliver incremental Transformation targets Y-o-Y
Work with teams to design and program manage RPA project plan and its adherence
Create Road Map for RPA deployment
Work closely with the RPA Technical team and Operations teams to ensure technical solutions are designed to deploy the bots as a team. Must understand one or more market-leading RPA technologies
Work with teams to deploy RPA bots to improve transaction efficiencies across the portfolio to improve operational effectiveness and adhere to controllership
Deploy QPA and LSS projects for mitigating process issues and improving Operational efficiencies identified across towers
Conduct full lifecycle of deploying bots through project management from analysis to design, development, and handing over to support through effective coordination between various functions involved in the entire lifecycle
Contribute to the creation of roadmap with account global operating lead for driving RPA transformation and process improvement and conduct periodic reviews with internal and external stakeholders calling out risks and issues on time
Support Operations to meet the business objective by application of robotics and analytics capabilities
Drive transformation for Hi-Tech Trust Safety portfolios processes (Built in Cloud SaaS) using LSS, RPA, and QPA
Contribute to improvements in client environment with a focus on Process Standardization and Continuous Improvement projects
Responsible for directing VSM and Process Mapping activities for identifying and developing automation ideas
Delivers oral and written communications that have clarity and impact
Creates a team environment of accountability and commitment for reaching
Coordinate with Digital and Transformation leaders to integrate automation opportunities for effective results
Qualifications we seek in you
Minimum Qualifications/Skills
Robotics platform knowledge and Experience in driving RPA implementation. Experience in one or more of the market-leading RPA platforms is a must from Automation Anywhere, Blueprism, UiPath, or MS- Power Automate
Understanding of Six Sigma, Lean and Continuous Improvement concepts. Good to have LSS- GB / BB certification.
Extensive experience in the Hi-Tech and TS domain should have led transformation across all sub-processes
Should have exposure to the deployment of digital tools to transform processes
Project Management skills –Strong Influencing skills and clarity of thought on effective project management is required. Good to have PMP, CSM certifications.
People Leadership: Ability to coach mentor people. Ability to effectively influence motivate others and Ability to work in diverse teams and with multiple stakeholders
Must be able to work in dynamic and tight deadlines to meet the project schedule.
Experienced Process improvement and Automation expert with domain exposure in customer care services domains.
Experience as LDT resource leading large business Client:
Accountable for deploying RPA, QPA and CI projects to meet contractual FTE targets.
Must have project management experience elsewhere
Preferred Qualification/Skills
As MBB, Conducting Workshops for identifying Automation opportunities and creating VSM to extract information required to make QPA, RPA Automaton roadmap
Educate and make Genpact internal and Client stakeholders aware of the RPA deployment methodology for increased participation and collaboration where required
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.