OVERVIEW

The Vice President at Ginza Flagship Store leads the team to provide exceptional experiences for all clients, achieving or exceeding sales goals. The Vice President motivates the team to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Tiffany legacy.

KEY RESPONSIBILITIES

Lead business development for the store by creating and developing relationships through all client interactions:

Develop and execute client development vision via the Store Commercial Action Plan

Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and store visitors.

Drive sales team to consistently achieve or exceed sales targets and KPI’s.

Master a strong knowledge of the store business and assess local market opportunities to implement a proactive and effective sales strategy.

Partner with leadership team in Ginza Flagship Store to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities.

Develop and execute strategic events to enhance the client experience in and out of the store.

Strategize and develop networking activities for the store team.

Be a dynamic and inspiring leader who embodies the LVMH Values. Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.

Partner with regional and corporate partners to ensure store success:

Along with retail leadership team—determine, communicate, and monitor individual and team KPI’s to further success.

Proactively lead and strategize with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs.

Effectively lead and delegate boutique projects to Ginza Flagship Store leadership team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)

Lead Ginza Flagship Store team to ensure fluidity of operations and support store management with store controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs.

Team Development and Management:

Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.

Prioritize diversity, cultivate inclusive environments, and foster growth.

Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.

Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Prestige Business Development:

Strategize outreach to local prestige market.

Cultivate Prestige Partnerships to increase prestige sales within the store.

Develop and implement a strategy to promote prestige sales.

Partner appropriately within store and office teams to plan and implement events to develop prestige business

YOUR PROFILE

Education:

Bachelor’s degree in a business-related field is a plus.

Required Experience:

5+ years’ management experience of Free Standing Store (preferrable store size: more than 50 store staff and/or 5 billion JPY annual sales)

3-5 years’ experience in luxury business. Jewelry and Watch background is a plus

Technical Skills / Abilities:

Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed.

Proficiency with Microsoft Office, Word, Excel, Outlook, Power Point, Client tracking systems and Point of Sales (POS) system.

Personal Skills:

Strong leadership skills

Excellent analytical, organizational, and interpersonal communication skills required.

Enthusiastic approach with clients and colleagues

Entrepreneurial spirit to develop their own business and build long lasting client relationships.

Creativity in developing new ways to motivate and develop a team.

Collaborative approach with ability to foster a united work environment.

Strong understanding of client service needs and priorities (internal and external)

Strong attention to details with the ability to handle multiple tasks simultaneously and with precision.

Ability to work in a fast-paced, evolving environment.

Intellectual curiosity and passion for learning

Business level Japanese and English