Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

Must have one of the following qualifications:

Bachelor's degree and Registered Nurse (RN)

Master's degree and Licensed Clinical Mental Health Counselor (LCMHC)

Master's degree and Licensed Clinical Social Worker (LCSW)

Master's degree and Licensed Marriage & Family Therapist (LMFT)

Master's degree and Licensed Clinical Addiction Specialist (LCAS)

This Opportunity:The Vice President of Operations – Crisis Services is primarily responsible for overseeing internal operations of assigned geographical area, assisting with growth and expansion, solving internal issues as they arise, improving performance, and overseeing the activities of his or her assigned team.

What You'll Do:

1. Provide effective administrative supervision and oversight, as applicable and within generally accepted agency guidelines, to assigned geographical area and staff. This shall include, but is not limited to, responsibility for hiring, discipline, termination, training, and performance appraisals.

2. Ensure programs are fully staffed with qualified, trained employees.

3. Ensure effective 24-hour coverage for individuals served, as needed.

4. Identify opportunities for improvement among assigned units and work with executive leadership to improve functioning.

5. Evaluate results to ensure that regional and organizational objectives and operating requirements are met and are in line with the goals, needs, and mission of the organization.

6. Identify ways to maximize revenue and reduce expenses, ensuring the financial stability of every program and service line.

7. Review financials, conduct financial analysis, and ensure assigned units are operating within the agency approved budget.

8. Develop plans to improve financial performance where not being met.

9. Manage finances in a fiscally sound manner within the guidelines established by Executive Management.

10. Attend, develop, present, and/or coordinate training related to the operations and clinical management of assigned geographical area.

11. Participate and present in regional or agency-wide trainings/orientation, as necessary.

12. Maintain certification in all agency, state and federal training requirements.

13. Demonstrate responsibility for setting up and monitoring systems to ensure clinical and administrative duties for the assigned geographical area and service lines are completed effectively, accurately, at a high level, and within agency-specified timelines.

14. Provide or coordinate the provision of clinical supervision to assigned staff members and/or programs. This includes, but is not limited to, individual or group supervision to all assigned staff either in the office or in the community, facilitating peer supervision, facilitating case consultations, staff meetings, maintaining availability via telephone, office hours, etc.

15. Develop and present to Executive Management well thoughtout, data-driven proposals for development and implementation of new programs/services with other department heads.

16. Ensure all services implemented are based on best practice/emerging best practice guidelines and protocols.

17. Ensure highly productive relationships and partnerships for the benefit of the organization.

18. Develop networks of alliances with others to exchange knowledge and information about learning and change in support of all agency initiatives.

19. Attend and actively participate in community, state, and agency meetings, working alongside community leaders and internal senior/executive staff in a productive manner.

20. Demonstrate knowledge of and comply with all company policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

21. Report and share information with SVP, COO, CCO, EVP of Medical Affairs, and other agency Executive Team members to ensure they are kept fully informed on the condition of the organization and the important factors influencing it.

22. Prepare high quality written reports which succinctly identify organizational outcomes.

23. Identify and provide emergency crisis services, as necessary, and responds accordingly; coordinate other services, as appropriate.

24. Drive and travel extensively to community locations, various agencies, and other outreach destinations.

25. Follow service definition guidelines for services being provided.

26. Complete all other relevant responsibilities as assigned by the supervisor.

Education We're Looking For:Bachelors: Human Services (Required), Masters: Human Services (Required)

Certifications We're Looking For:Drivers License (Valid) - USA, Licensed Clinical Addiction Specialist (LCAS) - State Substance Abuse Professional Practice Board, Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors, Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure Board, Licensed Marriage and Family Therapist (LMFT) - State Marriage and Family Therapy Licensure Board, Registered Nurse (RN) - State Board of Nursing

Experience We're Looking For:Experience in a crisis management setting or service during which the individual provided crisis response, Management Experience, Mental Health Experience

Schedule:Monday-Friday (8:00am-5:00pm)

Target Weekly Hours:40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.