Pearl Interactive Network is soucing to hire a Vice President of Operations.

The VP of Operations oversees the company’s administrative and operational functions.  The VP of Operations works closely with the Chief Executive Officer (CEO) and Chief Financial Officer (CFO) on all matters related to the business.  The VP of Operations will collaborate with the Executive Leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the company. 

Job Duties: 

Responsible for oversight, input, and developing best practices for daily operations of the company. Develop strategies and oversee the execution of plans to attain short and long-term financial and mission-critical operational goals. Manage the Operations department's leadership team and work closely with the team to ensure they are meeting the program Service Level Agreements/Key Performance Indicators. Evaluate performance by analyzing and interpreting program data and metrics.Manage Workforce Development Strategies. Collaborate with CFO to prepare annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered.Implement methods to improve quality, efficiency, and productivity, reduce costs, increase profits, or improve control measures.Work collaboratively to develop and/or improve systems, processes, controls, and procedures that improve the overall efficiency of the company and ensure excellent client service.Manage relationships with partners/vendors.Lead and motivate staff to achieve clients’ objectives.Evaluate company performance and recommend strategies to improve results.Provide timely, accurate, and complete reports on the operating condition of the company.Set comprehensive goals for business growth and success.

Job Requirements:   

10 years of Contact Center operations experience.Experience managing or implementing Contact Center Technology.Demonstrated strategic leadership ability confidence, and executive presence.Proven experience as contact center VP Operations or relevant role.Track record of managing complex budgets successfully.Outstanding interpersonal, written, and verbal communication skills and demonstrate professional and effective working relationships.Working knowledge of data analysis, talent acquisition hiring metrics, and program Service Level Agreements/Key Performance IndicatorsExcellent interpersonal and public speaking skills.Aptitude in decision-making and problem-solving.Operate with proficiency various MS Office applications, project management software, and applications as well as some graphic and presentation programs.Strong skill set in prioritizing, strategizing, meeting deadlines, and following up on assignments roles, and responsibilities with minimum supervision.Ability to forecast short- and long-term operational goals. Analytical abilities are necessary to make sound decisions, logical interpretations, and to review and interpret financial statements and budgets. 

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation or DoD Clearance, Suitability, and Skills Assessments Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem-Solving, MS Outlook and Office Skills, Leadership Team, People Skills, Diversity, Professionalism, Organization, Team Oriented, Learning, Flexibility, Effective Communication.

Pearl Interactive Network, LLC. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.