When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\n \n\nVice President of User Experience & Design\n\nWhy We Have This Role\n
We are seeking a visionary Senior Vice President of User Experience to shape the future of customer interactions across our entire product ecosystem. This role is pivotal in defining and implementing an overarching UX strategy that aligns with our business goals and enhances our competitive edge. As a leader in our organization, you’ll drive cross-functional collaboration, foster a customer-first mindset, and build products that resonate with users. Reporting directly to our [Chief Product Officer or Chief Experience Officer], you’ll be at the forefront of UX innovation, ensuring that our products are not only functional but also delightful to use.
\nHow You’ll Find Success\nSuccess in this role will mean achieving excellence across several critical areas:
\n\nStrategic Leadership: Define and implement a compelling UX vision that aligns with our product and business goals, inspiring stakeholders to prioritize user-centric design.\nTeam Leadership & Development: Build, mentor, and manage a high-performing UX team, fostering a collaborative environment that drives exceptional results.\nCustomer-Centric Design: Champion a user-first mentality and partner closely with product and engineering teams to integrate UX best practices into every stage of the product lifecycle.\nCross-Functional Collaboration: Collaborate with leaders in product management, engineering, marketing, and sales to create a cohesive approach to product design and customer experience.\nResearch & Insights: Leverage user research, usability studies, and analytics to continually refine and enhance user experience, driving data-driven design improvements.\nInnovation: Stay abreast of UX trends, tools, and technologies, driving innovation in design practices to maintain our competitive advantage.\nOperational Excellence: Manage UX budgets and resources effectively, developing processes and methodologies to optimize design execution.\nExecutive Reporting: Provide regular updates to the C-suite on UX performance metrics, customer feedback, and the impact of UX on business KPIs such as user adoption, satisfaction, and retention.\n\nHow You’ll Grow\nThis role offers opportunities for personal and professional growth through:
\n\nExpanding strategic thinking and leadership capabilities in a fast-paced environment.\nLeading a dynamic team and shaping their development.\nEngaging with cutting-edge UX trends and technologies that will continuously enhance your expertise.\nCollaborating with multiple functionalities, thus broadening your understanding of business operations.\n\nThings You’ll Do\n\nDefine and communicate a clear UX vision and strategy.\nMentor and support your UX team in developing their skills and careers.\nConduct and analyze user research to inform design decisions.\nFacilitate collaboration across departments to ensure consistency and quality in user experiences.\nMonitor and report on UX performance metrics to inform stakeholders about progress and areas for improvement.\n\nWhat We’re Looking For On Your Resume\n\nA minimum of 15+ years in user experience, product design, or a related field, with at least 5 years in a senior leadership role within a B2B software company.\nDemonstrated success leading UX efforts at scale for enterprise-level software products.\nExpertise in modern UX design principles, usability testing, and design thinking methodologies.\nProven ability to lead and inspire cross-functional teams, with strong interpersonal and collaboration skills.\nExcellent communication and presentation skills, with a talent for conveying complex design strategies to diverse audiences.\nHands-on experience with UX/UI design tools such as Figma, Sketch, and InVision.\nBachelor’s or Master’s degree in Human-Computer Interaction (HCI), Design, or a related field is preferred.\n\nWhat You Should Know About This Team\nOur UX team is passionate about creating exceptional user experiences that meet our users' needs and drive business success. We prioritize collaboration and innovation, believing that the best solutions come from diverse perspectives. Our work environment fosters creativity, encourages risk-taking, and promotes continuous learning, making it an exciting place for those who want to leave a mark on UX within our product ecosystem.
\nOur Team's Favorite Perks and Benefits \n\nWe take pride in our offices design aiming at cultivating creativity from our rooftop views to open and collaborative work spaces\nOn top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office\nWe believe in sharing Qualtrics success which is part of the compensation for all employees\n\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \nApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n \n