Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Vice President - Operations

Genpact is looking to fill the role of Head of Global FA, a leadership role responsible for the strategic planning and execution of S2P, R2R, I2C and HRO operations for a key client ensuring all Genpact Delivery centers meet customers and organization needs. This position provides leadership and management to Genpact staff aligned to the client's operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer management, people management, quality management, workplace planning, mentoring, development, and training.

Responsibilities:Collaborate with client’s senior stakeholders and Genpact service lines to develop and execute strategy and operational plans Lead global operations to achieve/exceed PLDeliver Genpact’s digitalization strategy through leveraging the latest disruptive technologies such as Robotics Process Automation (RPA), Artificial Intelligence (AI) as well as blockchain to enhance operational delivery and customer experienceLead and initiate discussions at client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.Drive continuous improvement within operational processes, look for opportunities to improve the current cost base Be a senior escalation point for resolving customer internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminatedMaintain grow excellent customer relations – focus on improving NPS. Take personal ownership for actions plans that may arise from time to time Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales Work with client’s retained organization to assist with communication of key process changes to drive program adoption within client teams Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centres (and vice versa)Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projectsProactively engage internal Genpact team to increase knowledge expertise being delivered to the client on FA processesCollaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization

Qualifications we seek in youMinimum Qualifications / SkillsBachelors/Master’s degree from a reputed UniversitySubject matter expert in FA (S2P, R2R, I2C and HRO) operations – the ability to coach mentor team members across all delivery centers

· Outstanding negotiation, interpersonal, verbal, and written communication skills

· Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement

· Commercially savvy seeks to provide win-win solutions for the Client and Genpact

· Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience

· Ability to lead a large team across multiple locations be able to assimilate encourage cultural diversity

· Proven listening and customer service skills

· Influencing skills, creative thinking/innovative mindset

· Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations

Preferred Qualifications/ Skills· MBA / Professional certification in FA is desirable

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.