Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work.  We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future.   

The candidate will be supporting Global Investigations encompassing ASIA, EMEA regions. The candidate will have a direct reporting line into the Head — Global Investigations and will be directly be responsible for the day to day operations, including transaction processing, client service and database controls.  The candidate will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial plans put forth by these LOB’s, while partnering globally with the regions where the business operations are located.  The candidate will be responsible for maintaining staff and budget requirements

Key Responsibilities would include:-

Needs to have Payments / Investigations Knowledge. Needs experience in Work Queue management  Managing Team Performance and Staff development Responsible for Overall Governance on the Function, both People and Process. Ensuring a daily review of all Control execution aspects and tracking project completion. Driving all teams towards the aligned goal and highlighting bottlenecks Responsible for meeting client deliverables with a high level of timeliness and accuracy Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.  Regular reviews of procedures assuring new processes are documented.  Identify business knowledge gaps and ensure everyone has ownership of deliverables.  Interact with global location managers in an effective and professional manner. Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment. Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.  Responsible for leading and managing multiple projects Identifies department strategy and plans related to broader organizational goals and direction. Works directly with senior managers to identify technology, resource and/or process needs.  Identifies opportunities for improvements in the process and recommends solutions. Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability. Develop and lead a team that is responsive to dynamic organizational and operational changes.  Accountability for overall Performance Management and Talent Review process. From a training perspective, responsible for ensuring training is taking place and that it is within budget.  Responsible for risk management to the business.