If you enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations, this is the role for you.  Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Service Product Group, you will lead a team of Product Associates and serve as a liaison between scrum teams and business end-users. Your role will be to identify and design optimal solutions, promote the Service Product Group roadmap, and ensure agile processes are followed. You will support your team in developing and maturing in the product life cycle, and interact with clients during feedback sessions, focus groups, and requirements gathering sessions. Your insights will be used to complete business scope documents and define user personas for team member products. You will also serve as an escalation point for clients and ensure the successful execution of various workstreams as part of your project. Your understanding of agile execution methodologies will be crucial as you will be involved in all phases of the project lifecycle, including requirement gathering, scrum development, and test management.

  Job responsibilities Lead and develop a team of product associates Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member Facilitate and drive customer focused solutions across the organization in direct support of the Product Owner and Area Product Owners Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages Required qualifications, capabilities, and skills 10+ years leading and developing exempt staff  Be self-motivated and confident in ambiguous circumstances Excellent skills in communicating ideas both written and verbal Organizational and time management skills Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Knowledge of the product development life cycle, design, and data analytics