At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they are consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Citi’s **Enterprise Services and Public Affairs (ESPA)** aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients. We’re currently looking for a high caliber professional to join our team as **Vice President - RES F&C Compliance Delivery Operations Manager - Hybrid** based in **Mumbai, India** . Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance: + Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. + We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. + We empower our employees to manage their financial well-being and help them plan. **About the Team:** Real Estate services (RES) provides services and premises that are cost effective, safe, and productive to Citi Businesses, through a network of regional offices and a team of international realty advisors. RES manages approximately 2,500 properties (36 MM Sf) and supports businesses through the development and maintenance of office buildings, data centers and branches. The products and services include premises acquisition and disposal, construction (including fit outs, moves and changes), maintenance, facilities management, and utilities supply. **In this role, you’re expected to:** The Compliance Delivery Operations Manager is accountable for overseeing all aspects of the compliance delivery process, including team performance, workflow management, and strategy execution. This role is fundamental to supporting project managers across the globe by delivering **Responsibilities:** + Lead and manage a team of c.20 compliance delivery operators, ensuring they are motivated, trained, and perform at their best. + Oversee the daily operations to ensure the smooth and efficient running of the department. + Develop and implement operational strategies to optimize performance, productivity, and cost-effectiveness. + Establish and monitor key performance indicators (KPIs) to measure team and operational success. + Ensure high levels of service quality, customer satisfaction, and adherence to company standards. + Collaborate with cross-functional teams (construction, retail, FM, governance to achieve business objectives and meet company goals. + Identify areas for process improvement and lead the implementation of best practices. + Foster a positive team culture, ensuring clear communication, trust, and high morale. + Report operational progress to senior leadership, providing regular updates on team performance and key initiatives. + Manage resource allocation, scheduling, and staff workload to optimize team efficiency. + Handle conflict resolution, addressing team concerns, and ensuring that operational disruptions are minimized. **Experience** + Proven experience 10+ years in operations management or similar roles, with at least 3 years of team management experience. + Accounting background preferrable + Knowledgeable in end-to-end P2P Purchase Order to Payment processes + Proficient in the use of office applications (MS Word, Excel, PowerPoint, etc.) + Experience working in cross-cultural global teams is an advantage **Skills / Competencies:** + Strong leadership skills, with the ability to motivate and develop a diverse team. + Exceptional problem-solving skills and the ability to make quick, effective decisions. + Excellent communication, interpersonal, and organizational skills. + Experience in process improvement and project management. + Ability to work in a fast-paced environment while maintaining high standards. + Proficiency in Microsoft Office Suite and other operations management software. + Strong analytical skills and a data-driven mindset to track and measure performance. + Excellent English written & verbal communication skills + Effective time management, documentation, and organizational skills + Action-oriented, logical with strong interpersonal skills + Analytical and organized, with attention to detail + Flexible and team-oriented, willing to learn and share experience with team members + Has a strong sense of urgency **Education:** + Bachelor’s/University degree, Master’s degree preferred Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Take the next step in your career, apply for this role at Citi today** _https://jobs.citi.com/dei_ ------------------------------------------------------ **Job Family Group:** Corporate Services ------------------------------------------------------ **Job Family:** Facilities Operations ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.