Victor US is one of the largest and most experienced underwriting managers of specialty insurance programs in the world.  Victor US markets its solutions through a large distribution network of licensed insurance agents and brokers. 

We are seeking an experienced Operations Leader to join our dynamic team at Victor.  This role can be based in Bethesda, MD, Broomfield, CO or New York City, NY. This is a hybrid role that has a requirement of working at least three days a week in the office.

Victor Operations Leader

You will lead and manage operations and planning for Victor's insurance operations, collaborating closely with the COO and leadership team to develop and implement the operational roadmap. Your role is essential in driving operational excellence, delivering the strategic business objectives, and providing outstanding service to clients. A strong background in insurance operations, business technology, leadership, project and change management, along with a strategic mindset, is required for this position.

We will count on you to:

Develop and implement strategies to optimize operational efficiency, streamline processes, and improve overall performance.

Monitor key performance indicators (KPIs) and implement corrective actions as necessary to meet or exceed targets.

Identify and implement best practices and modern technologies to enhance operational effectiveness and ensure compliance with industry regulations.

Form strategic partnerships with underwriting and technology to understand current and future strategic plans and needs.

Provide strong leadership and guidance to the insurance operations team, fostering a positive and collaborative work environment.

Set clear goals and expectations for the team, and regularly assess performance and provide feedback.

Develop and mentor team members, identifying opportunities for growth and professional development

Member of Victor’s senior leadership team.

Collaborate with key stakeholders to understand client needs and expectations and ensure the delivery of high-quality service and fit for purpose technical solutions.

Stay updated on industry trends, emerging risks, and regulatory changes, and implement necessary adjustments to operational processes.

Contribute to the development and execution of the business’ strategic plans and initiatives.

Collaborate with senior leadership to identify growth opportunities, drive innovation, and enhance operational capabilities.

Monitor market trends and competitive landscape to identify potential risks and opportunities.

What you need to have:

Bachelor’s degree in Business Administration, Insurance, or a related field.

Minimum of 15 years of experience in insurance operations, with a minimum of 7 years of progressive positions within leadership and management.

Strong knowledge of insurance products, processes, and industry best practices.

Excellent leadership and team management skills, with the ability to motivate and inspire others.

Strong analytical and problem-solving abilities, with a data-driven approach.

Exceptional communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.

What makes you stand out?

Advanced degree or professional designations (e.g., CPCU, ARM) preferred.

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Deadline for applications: March 17, 2025

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Victor offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Victor, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey—with us by your side, you’ll be ready to tackle tomorrow’s challenges. Victor Insurance Managers LLC (“Victor”) is one of the world’s largest managing general underwriters with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. It handles more than $4 billion USD in premium on behalf of numerous insurance carriers, through a large network of more than 20,000 active insurance agents and brokers. With deep, specialized underwriting expertise, the company delivers a wide range of insurance solutions – from specialty property and casualty and professional liability insurance to group and retiree benefits. Victor is committed to building on 65-plus years of experience to develop products and services that address the complex needs of its customers. For more information, visit www.victorinsurance.com.

Victor US is the flagship business of Victor, operating under the legal name, Victor Insurance Managers LLC. It is a leading managing general agent in the US with a rich history in specialty insurance and offering a unique range of products and programs distributed through independent brokers and agents. The company is committed to making insurance easier for brokers, agents and their clients through specialized underwriting expertise, personalized customer service and a responsive, technology-oriented business approach. For more information, visit www.victorinsurance.com.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

#Victor

The applicable base salary range for this role is $138,600 to $295,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.