Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

As a Video Streaming Supervisor at NBC Universal (NBCU), you will be overseeing the day-to-day operations and staffing of this 24/7/365 Digital Operations Center. This role will report to a Manager of Video Operations and help lead both the L1 and L2 Operators. The supervisor is responsible for making sure that L1 and L2 support are following all operations procedures including real-time troubleshooting, escalation, resolution and reporting of issues. The operation will include real-time monitoring of live streams and VOD delivery workflows, through a set of data aggregation tools across the entire distribution chain. The Supervisor will be responsible for daily end of shift reports on delivery confirmations, issue mitigation and performance metrics are part of the standard operating procedure. The primary objective of this role is to ensure that the team of operators have the optimal resources and staffed accordingly to handle all video workflows. This role is a unique opportunity to help grow a state-of-the-art, cutting-edge, one-of-a-kind facility and team that will pioneer digital delivery and distribution for the industry.

Essential Functions (Responsibilities):

Lead Digital Control Operations to ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and the end consumerOversee L1 and L2 Support and ensure proper incident management is being followedOwn relationship with incident management team and provide updates where needed on Root Cause AnalysisOwn daily maintenance checks of hardware and software within the DNOC Digital Control Rooms and work with Engineering to resolveCreate operations staff schedule to ensure 24/7/365 coverage, including on-call coverageOwn Operations Process Management and create living runbooks for all different eventsWork directly with management and report on the day-to-day inefficiencies within the operations team and own them until resolutionBackup the manager as a stakeholder for a specific product under Digital Operations (Live Events and Ad Integration)Create daily reports to business leadership for VOD and Live HealthOwn and manage strong working relationships with internal brands and external partners

QualificationsMinimum of 3-4 yrs experience in Digital Live OperationsMinimum of 3 years’ experience in Product Support or Dev OpsMinimum of 3 years’ experience in a Network Operations Center or digital distribution facilityMinimum of 3 yrs experience in a role with a track record of effective staff management along with high energy level, and strong team skillsMinimum of 3 yrs experience leading a support team to effective issue resolutionWillingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operationInterested candidates must submit a resume/CV through nbcunicareers.com to be consideredMust be willing to work at Stamford, CTMust be willing submit to a background investigationMust have unrestricted work authorization to work in the United States

Desired Characteristics:

BA/BS in related fieldExtensive experience, understanding and knowledge of digital product and distribution systems, standards and processesStrategic project management leadershipTechnical experience with digital video and audio, troubleshooting and test techniquesPrior experience with video encoding, delivery distribution workflowsExperience with scheduling and resource managementStrong attention to detail, communication and interpersonal skillsEffectively flexible in approach, and responds well to pressureA track record of meeting or exceeding performance expectation

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. 

Compensation: $90,000 - $110,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].