Position Overview:

The Client Relations and High Jewelry VIE will support the functional and administrative needs of the Global Client Relations and High Jewelry team. This role will prioritize opportunities to enhance the acquisition of High End clients and play a key role in organizing and strategizing international high jewelry events, ensuring seamless execution, and enhancing client engagement. In addition they will assist in the facilitation, development and execution of programs, strategies and service support related to CRM insights, in-store client events and appointments. 

Key Accountabilities:

High End client acquisition: 

Partner with the High Jewelry Learning team, Global Client Relations team and Global Learning Development to first understand what is done to develop Client Advisor soft skills to find new High End clients and/or upgrade existing TCO clients to High End.  Provide analysis of the current High End client data base.  Provide a review of existing High End clients by total, by new clients, by upgrade clients for each region in FY22. Develop plan to support the achievement of HJ sales target and what is needed in High End client growth to achieve sales targets.

Client Relations, Events and Activations:

Support in organizing and strategizing international high jewelry events, may include on-site support.  Partner with the Client Relations team to development programs, strategies and service support related to in-store client events. Assist in the organization of internal Tiffany & Co employee events. Manage the global rollouts of Tiffany and Co exclusive collaboration pieces.  Analyze client event sales data and generate executive reports. Analysis and reporting of CRM insights. Support in the enhancement of CRM client insight tools.

Business Development:

Ad hoc analysis for Global High Jewelry. Support as needed for HJ Sales, Business Development & Learning as well as, high end experience and high jewelry events.

Required Qualifications:

Strong written and oral communication skills Interpersonal skills Proficiency in Microsoft Office

 

The hiring range for this position is $5,556.35 (€ 5072.76) per month.