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Posting Details (Default Section)

Posting Number: 20210364T Position Title: Villanova Athletics Guest Services Staff Position Type: Temp/Intern Location: Villanova, PA Work Schedule: temporary Approximate Number of Hours per Week 10-20 Department: 730-Athl - The Pavilion Position Summary: As a member of the Villanova University staff, Athletics Guest Services team members will play a vital role in maximizing the game day experience for Villanova Wildcat fans. The primary responsibilities of the team members are to provide a welcoming environment and assist fans by providing game day specific information. Duties and Responsibilities: Exceed customer service expectations of all Wildcat community members Understand and practice policies and procedures set by Villanova University Athletics Attend customer service team member training and maintain comprehensive knowledge of game day information, rules, and regulations Check tickets, provide directional information, answer guest questions Provide ADA assistance Know emergency policies and procedures and be prepared to act when necessary Handle lost and found during events Handle seating areas, concourses, and premium areas per event Go above and beyond to enhance game day experience

Minimum Qualifications: 18 years of age or older Must be available nights, weekends, and holidays Ability to stand, walk, and climb stairs throughout the duration of the event Excellent customer service skills Ability to work well with others Positive attitude toward taking on additional job responsibilities Excellent customer service skills

Preferred Qualifications: Physical Requirements and/or Unusual Work Hours: Ability to stand, walk, and climb stairs throughout the duration of the event The vision requirement includes the ability to review written and electronic materials in both digital and physical format Ability to receive detailed information through oral communications from guests, radios and overhead sound Required to occasionally lift 10 pounds, unaided

Special Message to Applicants: EEO Statement Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values. Posting Date: 07/01/2022 Closing Date (11:59pm ET): Salary Posting Information: $13.50-$15.00 per hour

Job Classification: non-exempt Supplemental Questions

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* How did you first hear of this employment opportunity? Indeed.com Higheredjobs.com LinkedIn Glassdoor Chronicle Vitae Academic Keys PA CareerLink/JobGateway Professional Affiliation/Trade Website Diversity Association/Publication Website Advertisement in Academic or Professional Publication Referred by a current employee Referred by a friend, family member, or former employee Heard about it at a conference or career fair Browsing the Villanova website Cabrini University employee Other * If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.

(Open Ended Question)

* An individual associated with a prospective student-athlete is defined as: • Any person who maintains or directs others to maintain contact with a prospective student-athlete, the prospective student-athlete’s parents or legal guardians, or the prospective student-athlete’s coach; and • Such contact is directly/indirectly related to the prospective student-athlete’s athletics skills/abilities or for recruitment/enrollment at VU. Examples of individuals associated with a prospect could be any of, but not limited to, the following: • Parents/Legal Guardians • Coaches (high school, college, club) • Personal/Skills Trainers • Relatives • Strength Coach • Advisors Consistent with the above definition for what constitutes associated, are you associated with any: • Basketball (men’s or women’s) prospective student-athletes (grades 9-12) or their parents, relatives or coaches? Y N Yes No * An individual associated with a prospective student-athlete is defined as: • Any person who maintains or directs others to maintain contact with a prospective student-athlete, the prospective student-athlete’s parents or legal guardians, or the prospective student-athlete’s coach; and • Such contact is directly/indirectly related to the prospective student-athlete’s athletics skills/abilities or for recruitment/enrollment at VU. Examples of individuals associated with a prospect could be any of, but not limited to, the following: • Parents/Legal Guardians • Coaches (high school, college, club) • Personal/Skills Trainers • Relatives • Strength Coach • Advisors Consistent with the above definition for what constitutes associated, are you associated with any: • Current VU basketball (men’s or women’s) student-athletes? Y N Yes No Documents needed to complete your application: Required Documents Resume / Curriculum Vitae Optional Documents Cover Letter / Letter of Interest Letters of Reference (uploaded by applicant) Other Document