Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. THE ROLE: VIP staff will engage with and aid all Live Nation clients that purchase VIP club access, season tickets, box seats, or premium seating for our events. Job Functions: + Assist in all aspects of the VIP/Premium Seat Services experience - including the club, pavilion/box seats, and parking lot + Make sure VIP Club and VIP Boxes are show ready + Welcome guests as they enter the VIP entrance. Scan tickets, issue wristbands/credentials + Answer questions, show guests to their seats, and assist with any other needs that may arise throughout the evening + Monitor VIP Boxes to ensure only properly ticketed/ credentialed guests are permitted + Deliver exemplary customer service to exceed expectations and maintain customer loyalty + Help the PSS team and wait-staff keep the VIP Club tidy and running smoothly throughout the show + Serve as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details + Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience + Partner with fellow crew members at the end of show to close the venue- this may include collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc. + Other tasks as assigned by the VIP Club Supervisor, PSS Coordinator, or Management Qualifications: + At least 2 years in Guest Services role + Upbeat, positive personality + Acute sense of judgment, tact, and diplomacy + A strong sense of teamwork and ability to execute programs + Position requires constant walking, standing + Must be willing and able to work in various weather conditions, including rain and heat EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. ---------- The expected compensation for this position is: $15.50 USD - $16.00 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience.