Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Position Start Date No Earlier Than March 3, 2025

Preferred Qualifications:  

English language communications required.  

Excellent customer service skills.  

Advanced computer skills; Opera, Workbook, and Delphi.fdc systems experience preferred.  

One year of experience in the hotel industry is preferred. 

Requires full availability including days, nights, weekends, and holidays. 

 

Responsibilities:  

Coordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests.  

Oversees the satisfaction of all guest requests and the resolution of all complaints received by any hotel- designated VIP.  

Contacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services. 

Ensures delivery and maintenance of amenities at arrival and throughout the stay.   

Works with Housekeeping, Engineering, Room Service, Meetings & Events, and Sales to satisfy all VIP requests.  

Maintains accurate recaps of groups and high transient periods. 

Attends pre-conference meetings when required.  

Reviews group resumes and billing profile information.

Other duties as assigned.