Part-time role for an exceptional customer service provider, greeting our  high-end guests in the Laurel Lounge and  building relationships, fulfilling special requests, and creating an elevated guest experience.  Starting pay $18-20hr based on experienced. In this role you will work Friday and Saturday evenings 4pm-11pm 

 

KEY JOB FUNCTIONS:

Greets and checks guests into the lounge, all while providing professional personalized service and ensuring requests are met promptly and efficiently.  Maintains working knowledge of all promotions and special events in order to effectively navigate the casino guest experience. Approves and issues complementaries based on established comping guidelines including restaurants and hotel rooms.  Books qualified guests into special events through Scheduler and makes restaurant reservations as needed.  Resolve guest complaints/discrepancies to the best of your ability and involve leadership or Executive Hosts as needed to ensure guest satisfaction. Coordinates with Executive Hosts to meet the demands and requests from VIP guests, works diligently to ensure a positive experience and outcome. Consistently follows-up with guest and key departments (i.e. hotel, restaurants, etc.)    Fully understands the Caesars Rewards program and able to answer questions and inform guests of its benefits and rewards quickly and accurately.  Assists with the planning, set up and execution of lounge promotions and events.  Provides administrative support and perform general duties for Promotions and National Casino Marketing departments.  Assists with various marketing tasks including, but not limited to, VIP tournament registration and drawing entry activation.  Personally develops and maintains excellent relationships with VIP players while creating a differentiated service experience. Responsible for ensuring optimal operations and consistent high quality standards at all times.  Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same.  Performs all other related and compatible duties as assigned. 

 

EDUCATION and/or EXPERIENCE: 

Required: High School diploma or equivalent; college degree in Marketing or related field preferred. Prior customer experience required.

 

 

QUALIFICATIONS:

Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability.  Must be able to obtain a Missouri Gaming License Must be proficient in Excel and Word.  Knowledge of player tracking systems (CMS/WINet/SMART and other databases) Ability to prioritize multiple projects and meet strict deadlines.  Responsible for ensuring optimal operations and consistent high quality standards in every aspect of the position. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around work area for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 20 lbs.  Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

 

 

WORK ENVIRONMENT:

Must be able to work in a fast-paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.